Accounts Receivable Associate

BENEFITS & PERKS

• Competitive Starting Base Pay Between $24.50-$26.50 per hour
• Annual Bonus
• Medical benefits with coverage paid for at 90%
• Dental and Vison Programs
• Generous Annual 401(k) Company Contribution of 15%
• Employee Assistance Program
• Paid Life Insurance
• Short Term Disability
• Long Term Disability
• Tuition Reimbursement
• Generous PTO
• Sick Time
• 12 Paid Company Holidays
• Parental Leave
• Career Growth and Progression Paths
• Stability and Backing of a 178-year-old Family Owned and Operated Company

ROLES & RESPONSIBILITIES

• Monitors and records incoming payments and refunds, ensuring they are applied correctly to customer accounts.
• Completes the reconciliation of credit card payments and bridging those payments to the bank.
• Reconciles customer accounts to ensure all payments are accounted for and properly posted.  Reaches out to customer to obtain any missing remittance information.
• Accountable to metrics for productivity and accuracy, ensuring goals are prioritized, monitored, and achieved.  
• Responds to customer inquiries regarding invoices, payments, and account balances.
• Communicates with customers to ensure valid payment information is on file.
• Collects and maintains customer account documentation, including resale certificates and sales and use tax exemption certificates as needed.
• Provides backup and support for other cash applications processes and customer applications processing as needed.
• Ensures all accounts receivable activities comply with company policies and relevant regulations.
• Performs additional duties and responsibilities as assigned to support the company and operational needs. 

MINIMUM EDUCATION & WORK REQUIREMENTS:

• Associate degree in a related field or equivalent work experience.
• 2+ years’ experience in Accounts Receivable.
• Hands-on experience with Microsoft Dynamics 365 preferred. 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Solid understanding of the accounts receivable process and general accounting principles.
• Strong working knowledge of Microsoft Office software suite (Outlook, Excel, Word).
• Proficient in accurately entering and managing data within accounting systems and spreadsheets, ensuring data integrity and minimizing errors.
• Demonstrated ability to communicate clearly and professionally, both verbally and in writing, with internal and external stakeholders, effectively managing challenging conversations.
• Excellent interpersonal and customer service skills with the ability to interact professionally with employees and vendors.
• Ability to productively collaborate with colleagues and management, working effectively across functions, levels, and business units, to achieve shared objectives.
• Strong organizational skills with meticulous attention to detail and high level of accuracy.
• Strong attention to detail with the ability to perform thorough reviews and verifications of transactions, ensuring that all information is complete and accurate before finalizing.
• Proven ability to make sound decisions within established guidelines and recommend effective solutions to resolve problems or issues.
• Demonstrated ability to act with speed, agility, and accountability to drive desirable outcomes and meet deadlines.
• Ability to work independently and with a team in a fast-paced, high-volume environment, with a strong emphasis on accuracy and timeliness.