Senior IT Support Engineer

Company Description

WHO IS AIR CHARTER SERVICE

To put it simple, we are the middle person between the clients and the operator. Our Sales Consultants manage the full travel/sales cycle so all our clients have to do is fly! Our clients consists of sports teams, music tours, destination weddings, company sponsored events and and many more!

Whether a client is entrusting us to fly just them, other passengers or important cargo, we promise a level of personal service that goes beyond their highest expectations, while ensuring complete peace of mind throughout the entire experience.

OUR JOURNEY

As the son of a pilot, Chris Leach had aviation in his blood, and in 1990 from the basement of his home in Kingston Upon Thames he looked at the aircraft charter market and saw an opportunity. 

Chris believed there was space for another aircraft charter company, but one that focused solely on exceptional service and building long lasting relationships with its customers. He believed that if you went that extra mile for them then they would always come back and with that blueprint he would build a business, thus Air Charter Service (ACS) was born.

After struggling to pay the mortgage whilst managing his fledgling business, Chris offered his spare room to Kingston University to house a student. Little did he know that that student, Justin Bowman, would turn out to be an aviation enthusiast whom, after spending his placement year working with Chris in the basement, would end up the CEO of ACS today.

Soon they outgrew the basement and required more staff, so a small office above a shop in Kingston Upon Thames became the new ACS Headquarters. After three further office moves, and now with over 500 staff worldwide, ACS is a truly global company.

Decades later, with a network of offices spanning North America, South America, Europe, Africa, CIS, Middle East and Asia, ACS is the proud supplier to thousands of clients worldwide, in fact we arrange 23,000 charter flights every year.

Despite this rags to riches story, our commitment to customer service has not faltered and remains the foundation of the business to this day.

The History of Air Charter Service - YouTube

Job Description

A DAY IN THE LIFE

• Provide telephone and email support for users.
• Telephone and printer support for users running Windows, MS Office, Market Data and other business applications.
• Ensure all problems are accurately logged within the Helpdesk system, resolved promptly and efficiently, or escalated where appropriate.
• Ownership of all hardware stock control for all US offices to ensure availability. Generating quotes, seeking approval, and raising purchase orders.
• IT Lead in US moves, expansions, and new offices.
• Supplier Management – Ensuring contractual obligations are met, reviewed, and renewed when necessary.
• Preparation of IT equipment and services for new joiners.
• Document new and update existing IT procedures.
• Assist with projects of all sizes including technology infrastructure and software projects.
• Overall management and responsibility for the efficient handling of support jobs.
• The ability to conduct and participate in client meetings / system demonstrations.
• Remote support for clients regardless of location
• Software installation, desktop imagining, software inventory and monitoring.

Qualifications

WHAT DO WE LOOK FOR

• Experience with the below Hardware
  • Dell Desktop & Laptop
  • Cisco Meraki (Switch, Firewall & AP)
  • HP & Xerox printers
  • Apple iPhone
  • Yealink Phones
• Experience with the below Software
  • AD
  • Microsoft
  • Office 365
  • Intune
  • 3CX
  • ServiceNow
  • Sophos

COMPANY CULTURE

• Dynamic and fast-growing company
• Balance between independent and team-oriented work
• A welcoming, enjoyable, and interactive environment – seasonal events and team night outings
• Flexible start and end time hours upon starting 
• Future work from home opportunities after training is completed 

WHAT IS IN IT FOR YOU

• Competitive base salary
• Job stability and leadership support of development
• Affordable health, dental and vision insurance plans through Aetna
• 401K retirement savings plan with generous employer match!
• Life insurance
• Paid maternity/paternity leave
• 20 days to start in vacation time and more earned each year  
• Paid sick time
• 12 paid public holidays
• Additional paid leave for your birthday, wedding, moving house, holiday shopping and more