IT Infrastructure Administrator II or Senior (Remote Eligible)

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
• Relocation assistance
• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

As our IT Infrastructure Administrator II or Senior, you will:

Be responsible for the research, configuration development, installation, support, and maintenance of computing resources that support daily operations and services provided by Southwest Power Pool. This includes researching, designing, and documenting systems and applications, and identification and implementation of automation opportunities within department/team processes. This position performs research, installs, configures, supports, and maintains systems and applications, proactively promotes efficiencies in department/team processes and procedures, and prioritizes automation efforts that are crucial to the success of the IT department and SPP. Many of the supported computing resources have significant economic impact and ensure against loss of life and property. The accurate and reliable functioning of these resources is critical to the operation of Southwest Power Pool and its members.

To be successful as the IT Infrastructure Administrator II or Senior, we're looking for: 

• Bachelor’s degree or certification in an Information Technology related field, or combined equivalent experience
• Senior: A minimum of six (6) years infrastructure support experience 
• Level II: A minimum of three (3) years infrastructure support experience
• The incumbent’s experience must demonstrate effective computing and problem solving skill
• An effective knowledge of enterprise server operating systems, applications, hardware configurations, hardware upgrade or repair, problem solving, and troubleshooting skill
• Knowledge of tcp/ip v4 and v6 networking as it pertains to systems configuration
• Effective written and oral communication skills
• Good customer service and organization skills
• Technical certification pursuant to the Infrastructure Admin Technology Training Certification Program. The following list of technical certifications are examples for this role and are not to be considered a complete list:
  • Microsoft Certified: Windows Server Hybrid Administrator Associate

  • Microsoft Certified: Azure Administrator Associate

  • Red Hat Certified System Engineer

  • Red Hat Enterprise Linux Automation with Ansible

  • VMWare Certified Professional - Data Center Virtualization

  • CyberArk Level Two: Defender or Level Three: Sentry

  • *If certification is not already held the selected candidate will have 2 years to meet this requirement.

Preferred:

• Scripting skills are preferred

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands: 

The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve.
The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment.
The employee must occasionally lift and move up to 10 pounds.
Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task.
Specific vision abilities required by this job include close vision, distance vision,