Strategy and Operations Principal

<p>Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.</p> <p>As a <strong>Strategy and Operations Principal,</strong> you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This role sits at the intersection of strategy, operations, and partnership management within a fast-growing tech company.&nbsp;</p> <p>This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!</p> <p><strong>Who You Are:</strong></p> <ul> <li>Strategic leader with 6+ years of experience, with a track record of driving strategy and leading complex operations; Bachelor’s degree required</li> <li>Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility</li> <li>Savvy and tactful communicator: you intuitively find the right tone in every situation</li> <li>Foster a culture deeply committed to providing a world class customer service experience</li> <li>Strong analytical thinker who uses data to guide strategy, not just report outcomes.</li> <li>Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading teams</li> <li>Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly</li> <li>Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility</li> <li>Problem solver; you don’t accept the status quo and are always looking for creative solutions</li> </ul> <p><strong>What You'll Do:</strong></p> <ul> <li>Own and manage the end-to-end operating strategy of Via’s service on behalf of our partner.</li> <li>Manage the financial performance of the service, including managing P&amp;L, forecasting budgets, and driving strategy to improve profitability and efficiency.</li> <li>Develop and continuously refine operating plans, staffing models, and scheduling strategies for a 24/7 operation.</li> <li>Partner cross-functionally within Via to lead initiatives that improve efficiency, reliability, and customer experience.</li> <li>Serve as the<strong> </strong>face of the operation, building trusted relationships with drivers, customers, community stakeholders, and local partners.</li> <li>Drive continuous improvement by defining KPIs, analyzing performance trends, a