Jobs and Careers

Senior Knowledge Management Specialist

United StatesRemotefull_timeVerifiedPosted 29 May 2024

About the role

At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it. Together, we know our people are our difference—for our clients and our colleagues. Are you ready to:

Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
Learn and grow by taking advantage of every opportunity available to you?
Join a company which prides itself on its shared values and inclusive culture?
Be the difference and make it happen?

Role SummaryIn support of this project, MPC is seeking a Senior Knowledge Management Specialist with 10 years of experience to provide knowledge management and process improvement expertise. The successful candidate will be responsible for coordinating the knowledge management program, including developing and implementing knowledge management processes and procedures, and providing guidance and training to personnel. The client is CISA International, a dynamic team managing CISA’s equities with international partners.What You Will Be Doing

Information Architecture

Define and implement metadata tagging systems to organize and categorize knowledge assets in SharePoint.
Ensure consistency and accuracy in knowledge classification.
Implement efficient search and retrieval mechanisms to access knowledge.
Utilize UI/UX best practices to design user-friendly SharePoint sites.
Lead discovery of current knowledge artifacts, systems, and architecture.

Knowledge Management

Develop a comprehensive knowledge management strategy aligned with the organization's goals and objectives.
Work with subject matter experts to identify, capture, and document knowledge.
Facilitate knowledge creation through workshops, interviews, and collaboration.
Promote a culture of knowledge sharing and collaboration.
Define key performance indicators (KPIs) and generate reports to measure the effectiveness of knowledge management initiatives.

What We Need From You (Required)

Master’s degree and 10 years of experience or Bachelor’s degree and 18 years of experience
Experience establishing new knowledge management policies.
Experience creating and managing knowledge management processes.
Experience with designing KM solutions in SharePoint.
Experience with change management, presentations, and training experience to include writing and publishing user guides, conducting briefings to client stakeholders and executives, conducting systems training, and writing agency communications and announcements.

Bonus Points (Desired)

Experience with Office 365, including Power Apps, Power Automate, and Power BI

Work LocationRemoteTravelNoneEducation Level

Master’s degree and 10 years of experience or Bachelor’s degree and 18 years of experience

Clearance Level

Public Trust; U.S. Citizenship required.

About MetaPhase ConsultingMetaPhase Consulting is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:Fastest Growing