Senior Manager, Client Success

Work Location:

At Profit Recovery Partners (PRP), we believe that collaboration and innovation thrive when we're together. This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.

Who You Are:  

A Senior Manager in Client Success (Solutions Management) is responsible for aspects of client account management alongside the Director; including the management of implemented client savings programs and identifying new and creative ways for PRP clients to save additional dollars. Collaboration across departments and with PRP leadership is a critical element of this position. Building relationships with clients’ C-level leadership and key stakeholders is a necessity for success in this position. Objection handling and the ability to resolve complex situations is required.  This is a leadership position so management, training and development of team members is a key responsibility in this role.

What You Will Do:

• Alongside Director, manage and own book of business in meeting or exceeding client objectives
• Partnering with clients at the C-level in meeting service levels in compliance with service agreement
• Leveraging data analysis skills and expertise to optimize client operations and reduce G&A expenses, expanding scope into new expense areas.
• Identifying, analyzing, and interpret trends or patterns in complex data sets, identifying patterns and relationships across client spend in consulting clients on best spend practices
• Proactively anticipating client issues, consulting and recommending solutions for client success; identifying, tracking, managing, and resolving client issues throughout engagement
• Work cross-functionally with internal teams to ensure ongoing savings analysis calculations amid implementation and vendor negotiations.
• Managing 2-4 direct reports, mentoring and fostering personal as well as professional growth; project management across internal departments in ensuring client deliverables are met
• Other duties as assigned

What You Need:

• Bachelor's degree in Business, Finance or related field
• 7+ years of relevant experience in consulting or a related field
• 3+ years of management/supervisory experience
• Excellent verbal and written skills
• Excellent quantitative and qualitative skills
• Experienced in Microsoft Office Suite, especially Excel and data analysis
• Upselling ability with