E911- Community Engagement Manager

Position open until 8/26/2025

Salary: $58,596 annually

General Description and Classification Standards

A E911 Community Engagement Manager is a professional responsible for building strong relationships between the 911 agency or department and the community it serves. This role aims to foster trust, understanding, and collaboration to ensure effective emergency services and improve public safety outcomes. 

Supervision Received

Works under very general supervision. Depending on organization structure, may work independently with responsibility for an assigned function or program.

Essential Duties and Responsibilities

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Develops and implements strategic communications: Planning and executing communication strategies across various platforms, including digital and social media, to inform the public about 911 services, protocols, and best practices.
• Acts as primary media liaison: Managing media relations, responding to inquiries, and representing the agency at events or activities related to community and public relations.
• Manages community outreach and education programs: Planning, coordinating, and implementing outreach initiatives and educational programs to engage with community groups, leaders, schools, and other stakeholders.
• Serves as a community liaison: Fostering positive relationships with community members and organizations, advocating for community needs and concerns within the agency, and facilitating effective communication and resource sharing.
• Develops and manages events and volunteer programs: Directing and participating in the planning and execution of special events, resident engagement programs, and overseeing volunteer recruitment and management.
• Ensures data collection and reporting: Monitoring and evaluating community engagement efforts, tracking metrics, and preparing reports on outcomes and impact for internal and external stakeholders.
• Collaborates with internal and external partners: Building strong relationships with law enforcement, other emergency services, local government agencies, non-profits, and other stakeholders to enhance communication and coordination. Provides leadership and support to the Public Education Team (PET).
• May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Excellent Communication and Interpersonal Skills: Ability to communicate effectively with diverse audiences, including strong verbal, written, and public speaking skills.
• Leadership and Management Skills: Ability to oversee and direct staff, projects, and initiatives effectively.
• Community Engagement and Outreach Expertise: Demonstrated success in developing and managing community engagement initiatives, fostering relationships with diverse communities, and mobilizing volunteer support.
• Strategic Planning and Problem-Solving Abilities: Ability to analyze complex issues, develop strategic solutions, and manage projects effectively.
• Knowledge of Emergency Services and Public Safety: Familiarity with 911 operations, emergency protocols, and the public safety environment.
• Crisis Communication Experience: Ability to handle crisis communication and manage media relations in sensitive situations.
• Budgeting and Financial Management Skills: Experience in preparing, monitoring, and administering program budgets.