E911- Communications Dispatcher Supervisor

Position open until 8/15/2025

Salary: $32 hourly

General Description and Classification Standards

Under the general direction of the E911 Communications Shift Manager or designee, this position will perform supervisory and administrative tasks as needed and/or requested by the manager within the communications center of the Atlanta Police Department. Duties include but are not limited to supervising and training assigned personnel while communicating effectively with stakeholders, outside LEO agencies personnel, and AFRD and EMS personnel. This position will handle emergency and fast-paced situations; manages telephone lines and dispatching; provides the public with information and assistance, and maintains a variety of records, files, and logs. 

Supervision Received

Normally receives very general guidance regarding overall mission, scheduling, unusual priorities, etc., but is free to set work methods, timetables, performance standards, etc. Focus is primarily on end results and is typically collaborative in nature. Makes decisions on technical issues, diagnoses, or procedures in collaboration with other supervisors or managers. 

Essential Duties and Responsibilities

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Supervises, directs, and evaluates assigned staff/trainees, handling employee concerns and problems, directing work, counseling, disciplining, and assisting in completing employee performance appraisals. 
• Oversees day-to-day operation of E91 and medical emergency for APD and AFRD dispatch;
• Organizes, prioritizes, and distributes work assignments to subordinate dispatch personnel/trainees; works to meet the goals and objectives of the department.
• Guides and trains employees on proper procedures and protocol of the department; shows best technique to accomplish tasks and provides technical assistance as needed. 
• Directs and administers work assignments of subordinate personnel engaged in administrative and security activities within the communications center of the Police department; reviews and approves personal leave, sick and vacation. 
• Performs multiple tasks simultaneously; takes appropriate action when presented with a stressful life/death situation; remains calm under all circumstances. 
• Answers multiple telephone lines handles all 911 calls within the Atlanta Police Department jurisdiction or transfers the call to the appropriate agency; handles other calls appropriately and updates call lists.
• Maintains field unit status at all times to ensure safety of the first responders performing activities including working accidents, hazardous incidents, fire traffic control, pursuits, etc. 
• Communicates effectively and coherently over radio channels initiating and responding to calls; issues case numbers; notifies others, such as wreckers, cabs and utilities, when services are requested/required. 
• Applies organizational policies. 
• Exercises judgment and initiative in dispatching emergency calls and other requests. 
• Uses independent judgment and discretion in the handling of emergency situations, determining and deciding upon procedures to be implemented, maintaining standards, and resolving problems. 
• Maintains formal supervisory authority over a large work group, frequently with intermediate team or crew leaders or a group of highly specialized employees, to include training, coaching, discipline, performance management, scheduling, training, etc.
• Articulates, promotes, and supports the mission and vision of the Emergency Management division; provides answers and solutions for emergency and non-emergency requests for information and services; reviews and trains to maintain current levels of operations knowledge, stays abreast of continuous system changes, enhances knowledge, and learns new skills; provides input to enhance and improve department services to our internal and external customers.
• Monitors video surveillance systems (CCTV) and relays observations to the first responders for each active incident.
• Attends meetings, seminars, and training sessions as required to remain knowledgeable of departmental and city operations, to promote improved job performance and to stay current with changing state/municipal policies, procedures, codes, and criminal/civil case law. 
• Evaluates calls to determine signals and priorities. 
• Maintains individual daily, monthly, and yearly 911 statistics and call delay r