Information System Support Specialist - Client Technology Services

Location: Augusta,Maine,United States

OFFICE OF INFORMATION TECHNOLOGY - MAINE IT

CLIENT TECHNOLOGY SERVICES, RADIO OPERATIONS

Opening Date: March 14, 2025

Closing Date:  March 28, 2025

Job Class Code: 0928
Grade: 19
Salary: $22.82 - $31.61*/Hourly (includes 15% recruitment & retention stipend)
Position Number: 004200163

You are a talented individual who understands working with a technical team and are driven toward success.  You focus on value and repeatability; you know that what you build today must work tomorrow.  You enjoy clearing hurdles as you strive for excellence and quality work.  If this describes you, we want you on our TEAM!!

OVERVIEW:

The Office of Information Technology’s Radio Operations is seeking an Information System Support Specialist I to work Primarily in the Installation Facility. Join us in maintaining our high standards in our daily vehicle UPFIT operation. The Radio Services Team supports several State of Maine Agencies with Two-Way radio communications, Designs, specification of emergency equipment and the UpFit of the State’s Public Safety Vehicles. You will work with a dynamic team of highly talented staff supporting all daily operations. Work may involve frequent communications with multiple agencies, and the ability to collaborate in a team environment is critical to this role.

ABOUT THE JOB DETAILS:                 

Information System Support Specialist I is responsible for Technical Services in daily radio operations and vehicle UpFit. Work is performed under limited supervision.

WHAT’S IN IT FOR YOU?

You will have an opportunity to participate in all phases of support, design, specification, and building of several State of Maine Public Safety Vehicles. You will be exposed to several platforms and face different challenges daily. This position is in Augusta. 

WHAT WILL YOU DO? 

You will be a member of a team providing support for several State of Maine agencies, including the Department of Public Safety, Inland Fisheries and Wildlife, Department of Marine Resources, Department of Conservation, Corrections, and Department of Transportation, to mention a few.   You will be building public safety vehicles, researching new UpFit equipment and tools, working with managing inventory, prepping UpFit build kits, testing radios, etc.

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do.  At MaineIT we:  

• Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

MINIMUM QUALIFICATIONS:

• A high school diploma or general equivalency AND demonstrated experience in end user IT support.

PREFERENCE WILL BE GIVEN

• To individuals with experience designing and building Public Safety Vehicles and the support of LMR Trunked Network systems. Experience with the State Agency vehicles we work with, experience with two-way communications systems, and test equipment will also be considered.

The selected candidate will be required to pass the required background checks(fingerprinting may be required) as a condition of employment.

This position is not eligible for visa sponsorship or STEM OPT extensions.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. V