Chief Operating Officer - Hybrid

Description

The Chief Operating Officer (COO) is responsible for the oversight and coordination of all day-to-day operations across North Shore Community Health (NSCH), including direct responsibility for Operations, Compliance and Privacy, Emergency Preparedness, Project Management, Patient Experience, Safety & Security, and Operations Strategy. The COO also serves as the organization’s Chief Compliance Officer and Privacy Officer, providing executive leadership in regulatory compliance, privacy oversight, data security, and risk mitigation.

Reporting to the President and Chief Executive Officer, the COO is a core member of the Leadership Team and serves as a strategic thought partner in advancing the mission, vision, and values of the organization. This position plays a critical role in aligning strategic and operational objectives, ensuring that all departments and service lines function cohesively to deliver high-quality, patient-centered care.

Reporting to the President and Chief Executive Officer, the COO is a core member of the Leadership Team and serves as a strategic thought partner in advancing the mission, vision, and values of the organization. This position plays a critical role in aligning strategic and operational objectives, ensuring that all departments and service lines function cohesively to deliver high-quality, patient-centered care.

The COO oversees non-clinical functional areas, guiding the vision, strategy, and performance of departments such as Health Center Operations, Compliance, and Project Management. This role includes responsibility for the development and implementation of organization-wide performance metrics, internal controls, and improvement plans aimed at ensuring accountability, transparency, and operational excellence.

The Organization

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each othe