Talent Advisor Senior, Effectiveness & Metrics

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a Talent Advisor Senior, Effectiveness & Metrics, you will apply data-driven, storytelling financial acumen, and affiliate agreement management to deliver insights that link learning and talent effectiveness with organizational priorities, shaping how talent and learning investments are measured and communicated across the association. To be successful in this role, you will bring a unique blend of technical expertise and advisory leadership, as reflected in the following qualifications:

• Strong capability in storytelling with data, translating metrics, trends, and ROI analyses into compelling narratives that resonate with HR and business leaders.

• Ability to analyze spend, headcount, and program costs and provide insights that inform investment decisions, trade-offs, and resource allocations.

• Experience in managing affiliate and vendor agreements, including monitoring service delivery, tracking spend-to-contract, and ensuring compliance with agreed-upon terms.

• Proven success in partnering across Learning and Talent COEs and Finance to shape planning assumptions, validate inputs, and simplify complex information for senior stakeholders.

• Demonstrated expertise in supporting financial planning and forecasting cycles for Talent and Learning organizations, ensuring accuracy, accountability, and alignment with talent and learning budgets.

• Skilled in building and maintaining reporting mechanisms that connect financial data, program outcomes, and risk considerations into a cohesive picture.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. 

If you are ready to lead teams to deliver impactful HR solutions, apply now! 

 What you'll do: 

• Consults with business leaders to develop and implement talent programs and solutions to address key business needs and strategies.

• Participates and provides expertise on talent projects from strategy to implementation.

• Develops and delivers data-driven insights and materials to support talent practices and talent deliverables.

• Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the workforce.

• Uses data analytics to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI).

• Contributes to the management of vendor relationships and partners with USAA procurement to ensure optimal outcomes.  

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have: 

• Bachelor's degree required. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 6+ years of experience in talent program and process development and implementation with a focus on talent development (e.g. coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management).

• Knowledge of various talent management technology solutions.

• Excellent communication, presentation, and interpersonal skills, particularly when working with senior executives.

• Proven ability to develop and implement strategic talent management initiatives.

• Uses technology, AI, and/or automation to work efficiently

• Stays attuned to advancement in research and practice and applies those insights to work.

• Demonstrates a structured approach to problem solving while balancing competing priorities.