Manager, Mid-Market Sales

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
 

Cengage Work helps learners gain the skills they need to succeed in today’s job market. Through flexible, affordable online courses and career-focused training programs, Cengage Work supports individuals, institutions and employers in preparing for high-demand fields like allied health, cybersecurity, manufacturing, skilled trades and beauty education.
 

With partnerships across thousands of institutions and a leading position in career and technical education, the business expands access to non-degree credentials and delivers practical, job-ready outcomes for learners at every stage of their career journey. To date, Cengage Work has helped millions of learners gain employable skills, complete required trainings and pursue new career paths.
 

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.
 

Manager, Inside Sales

The Manager, Inside Sales is responsible for coordinating and supervising a team of inside sales professionals to achieve revenue goals and deliver excellent customer experiences. This role focuses on team leadership, operational execution, and short-term business impact within the department. The ideal candidate has experience managing sales teams, driving performance, and collaborating across functions.
 

KEY RESPONSIBILITIES

• Coordinate and oversee daily activities of Inside Sales Consultants to meet team and individual sales targets.
• Set priorities and allocate resources to ensure alignment with business objectives.
• Recruit, onboard, and coach team members, fostering a culture of accountability and continuous learning.
• Monitor pipeline development and opportunity management to maintain consistent revenue flow.
• Ensure CRM data accuracy and assist with forecasting and performance reporting.
• Act as an advisor to team members to resolve issues and meet schedules.
• Collaborate with marketing, product, and customer success teams to execute campaigns and deliver customer solutions.
• Support initiatives to improve team engagement and operational efficiency.
• Encourage adoption of digital tools and virtual engagement strategies.
   

REQUIRED QUALIFICATIONS

• Bachelor’s degree or equivalent experience in business, marketing, or related field.
• 5+ years of sales experience
• Proven ability to manage teams and achieve sales goals.
• Familiarity with CRM systems (preferably Salesforce) and sales reporting.
• Strong communication and coaching skills.
• Ability to adapt plans and priorities to address operational challenges.
   

PREFERRED QUALIFICATIONS

• Experience in B2B or institutional sales, ideally in education, technology, or publishing.
• Knowledge of digital learning solutions or SaaS models.
• Exposure to virtual selling tools and digital enablement platforms.
   

SKILLS YOU'LL USE EVERY DAY

• Team leadership and coaching
• Customer-focused selling
• Pipeline and data management
• Collaboration across teams
• Adaptability and problem-solving

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
 

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at