Renewals Manager

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

The Renewals Manager (RM) plays a critical role in driving Fivetran's growth by managing customer contracts from planning through negotiation to execution. RMs are responsible for overseeing the entire renewal process and ensuring a smooth contract experience, while Account Executives (AEs) and Customer Success Managers (CSMs) retain overall account ownership.

This is a full-time, hybrid position based out of our Denver, CO office.  Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You’ll Use

Salesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, Jira

What You’ll Do

• Contract Planning: Develop and implement strategic renewal plans, initiate processes 90 days before contract end, conduct account research, and ensure timely renewals.

• Negotiation & Collaboration: Negotiate terms and pricing, identify upselling opportunities, and collaborate with internal stakeholders (legal, finance, security, deal desk) for compliance and smooth renewals.

• Contract Execution: Manage coordination and execution of amendments, renewals, and re-contracts. Handle secondary documentation, such as DPAs, MSAs, and BAAs.

• Forecasting & Communication: Provide accurate forecasts, update SFDC and forecasting tools, and ensure clear, professional communication with customers.

• Feedback & Improvement: Gather customer insights, share feedback with relevant teams, and refine strategies for future renewals.

Skills We’re Looking For

• Experience: Proven track record in SaaS sales, customer success, or account management, with experience in managing contract renewals and negotiations.

• CRM & Project Management: Proficiency with CRM platforms (e.g., Salesforce), exceptional organizational skills for managing multiple renewals, and strong attention to detail.

• Analytical Skills: Ability to assess contract terms, identify upselling opportunities, and resolve issues proactively.

• Collaboration: Effective interpersonal skills for working with cross-functional teams, and clear, concise communication.

• Time Management: Skill in prioritizing tasks and managing multiple deadlines in a fast-paced environment.

• Financial Acumen: Understanding of key SaaS metrics and experience in forecasting revenue impacts, optimizing renewals, and managing bookings.

• Customer-Centric Mindset: Commitment to a seamless customer experience, anticipating needs, and aligning solutions with customer and company objectives.

This position qualifies for Fivetran’s incentive plan, and it’s common for employees in this role to achieve the total on-target earnings.

 

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The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.

Denver Pay Range$91,101—$109,326 USDOTE (On Target Earning)$113,876.25—$136,657.50 USD

 

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous pai