Sr. Director, Quality Assurance & Quality Control

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Senior Director, Quality Assurance & Quality Control to join our team. This is a hybrid role based out of our Plano, Texas and Ashburn, Virginia location.

 

ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):

 

For over 130 years, Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services is tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense, and space systems sectors.

 

Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.

 

SCOPE:

The Senior Director of QA & QC for DCEM America leads quality strategy, governance, and execution across Data Center & Energy Management products in North America. The role is accountable for product and system quality across the full lifecycle, from customer requirements, design, sourcing, and manufacturing through installation, commissioning, delivery, operational performance, and service, and holds final release authority. This leader will build and lead QMS and QA/QC structures, processes, and governance in North America, ensuring alignment with Mitsubishi Heavy Industries, Ltd. quality standards and compliance with regional regulatory and certification requirements. The role partners closely with engineering, supply chain, manufacturing, field services, commercial teams, and global stakeholders in Japan and the U.S. to drive continuous improvement and deliver reliable, scalable, and compliant solutions that support MHIA’s business objectives. This position collaborates with global stakeholders across Japan and the U.S. to align priorities, enable effective execution, and support MHIA’s long-term business objectives.

 

The ideal candidate will have at least seventeen (17) years of experience in quality, engineering, or manufacturing in industrial, energy, or data center-related industries, with at least seven (7) years in senior leadership roles managing cross-functional quality organizations.

 

JOB RESPONSIBILITIES:

Quality strategy & governance

• Define and implement quality strategy, including QMS frameworks and QAQC execution, policies, procedures, and standards for DCEM America aligned with global DCEM objectives.
• Ensure all QA/QC practices comply with Mitsubishi Heavy Industries, Ltd. Quality processes, procedures, and global quality standards.
• Establish quality governance frameworks covering the full lifecycle from definition of customer requirements through design, sourcing, manufacturing, installation, and commissioning to customer delivery, operational performance, and service.
• Integrate quality requirements into business planning, program execution, and operational processes.

Organization & system build

• Establish and build organizational structures across QMS and QAQC functions in North America, including roles, responsibilities, reporting structure, and talent development.
• Develop and implement QA/QC processes, systems, and tools aligned with both North American operational needs and MHI global standards.
• Drive standardization of quality practices across projects, suppliers, and partners.
• Build scalable quality management systems to support rapid business growth in DCEM America.
• Lead capability development, including training programs and knowledge transfer across regions.

Quality operations & execution

• Oversee QA/QC execution across all projects, including design reviews, inspections, testing, commissioning, and acceptance.
• Ensure robust quality control processes are implemented across internal teams, suppliers, and contract manufacturers.
• Monitor and drive improvements in key quality metrics such as defect rates, rework, warranty claims, and field performance.
• Lead root cause analysis and corrective/preventive actions (CAPA) for major quality issues.<