Workplace experience/Facilities Manager

Who We Are 

Moveworks is the universal AI copilot for search and automation across all your business applications. We give employees one place to go to find information and get support while reducing costs for your business. The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. It does this by linking into systems (like ITSM, HRIS, ERP, identity management, and more) with native and custom-built integrations that turn natural language into powerful automations for employees.  

The world’s most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.

Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024! 

Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Come join one of the most innovative teams on the planet!

Please note: This role will be in our Mountain View HQ 5 days per week

The Workplace Experience team is responsible for making Moveworks a place where employees can do the best work of their careers by creating an environment that fosters focus, collaboration, and a culture of high-performance. We are looking for a manager with a strong background in hospitality to lead a distributed team across our six global offices. This role is a blend of strategic leadership and hands-on management where you’ll develop and deliver a comprehensive workplace strategy, create an inspiring look and feel across our offices, and curate a welcoming, smooth, and enjoyable experience for both employees and visitors.

What You Will Do

• Develop and implement a hospitality-oriented, forward-thinking, data-driven workplace strategy focused on enabling the success of the individuals and teams who utilize our spaces.
• Create inspiring and well-designed spaces that foster creativity and focus.
• Lead, coach, and motivate a distributed team of workplace professionals to realize our vision, adapt to changing business needs with optimism, and support their individual growth and success.
• Develop engaging events that bring employees together and create a sense of community.
• Establish and enforce workplace objectives, policies, and operating procedures to ensure a seamless and efficient work environment.
• Drive continuous improvement initiatives to streamline processes, enhance engagement, and foster a supportive environment.
• Develop strategies to drive office utilization and employee satisfaction on a global scale, empowering your team to own local culture in the offices they manage.
• Oversee and improve facilities management initiatives to optimize resources and maintain a safe, efficient, and high-touch workplace environment.
• Oversee and deliver new construction and retrofitting projects.
• Implement new global standards and vendor agreements to drive efficiency and ensure consistent service levels across our global footprint while managing relationships with existing third-party vendors to ensure high-quality and timely delivery of services and products.
• Work with local leaders in each office to gather feedback on workplace experience, understand specific needs, and tailor local and global strategies.
• Serve as the primary coordinator for all emergency preparedness activities, including the development, implementation, and regular updating of comprehensive emergency plans and procedures. Responsibilities encompass readiness for natural disasters, fires, medical emergencies, and other potential crises that could impact facility operations.
• Manage the Workplace Experience team budget, using tools to effectively track and allocate resources to maximize the impact of workplace initiatives.

What You Bring To The Table 

• 3+ years office management, people