Workplace Hospitality Associate

Blackstone is the world’s largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1.1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, Twitter, and Instagram.
 

The Global Corporate Services (GCS) team at Blackstone assists all global offices and lines of business across the firm. The GCS team is delineated by its Corporate Real Estate & Strategy (CRES), Administrative Services (AS) and Travel & Expense (T&E) departments which deliver services associated with Corporate Real Estate, Workplace Services, Facilities, Design & Construction, Office Services, Conference, Meeting Room & Internal Events Management, Catering Dining & Pantry Services and Travel Expense and Records Management.  We are seeking a full-time employee to join and lead hospitality services and internal meetings in New Jersey, based in the Summit office.

Position Overview:

Blackstone is seeking an experienced client services professional that will report into the Global Head of Administrative Services. This position will be responsible for managing and coordinating operational teams, in New Jersey, but with engagement and support across the AMERS office portfolio, to high quality, right-sized services. The office hosts a combination of permanent and hoteling employees. This function serves as the initial point of contact for employee inquiries, issues, troubleshooting, complements and feedback related to the services within the office. The candidate is responsible for delivering exceptional employee experience through engagement, proactive communication and high touch service.

Full time, onsite Monday - Friday

Responsibilities include, but are not limited to the following:

• Oversight of all New Jersey office hospitality and business services – reception, pantries, conference room and hoteling bookings, and office services.
• Responsible for the onsite day of coordination, planning, scheduling, and overall quality control of all meeting rooms.
• Manage outsourced provider personnel.
• Partner with service providers to ensure catering, event set up, service, and quality expectations are met.
• Act as primary relationship manager for all professional and corporate group contacts for the design, configuration and provision of services.
• Assist with conference/meeting room & officewide walkthroughs to ensure spaces are presentable and up to Blackstone standard.  Managing maintenance, repairs, and cleanliness.
• Be one of the expert users for the firm’s conference room booking platform (EMS)
• Responsible for maintaining and fostering positive internal and external relationships, with clients, vendors, and service providers.
• Build and document standard operating procedures for all service teams (reception, pantries, conference rooms, meeting & hoteling requests, office supplies and events)
• Regular inventory and quality check of all supplies needed in the office.
• Partner with GCS CRES and T&E team to deliver holistic office-based experiences
• Ensure adherence with regional health and safety regulations, and that all food and beverage areas are maintained to the highest standards of cleanliness.
• Collaborate with Facilities and Procurement team to onboard new vendors and keep vendors up to date with insurance and building requirements.

• Prepare monthly reports to identify opportunities, efficiencies and cost optimization of services
• Proactively manage and maintain positive vendor relationships (i.e. outsourced vendors, food and beverage suppliers, etc); including conducting regular performance evaluation meetings to ensure BX service levels and values are achieved and within budget as well as invoice processing and payments/re-charges

• Assume the role as a