Customer Service Officer

Req ID:441871 

 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

 

Could you be the full-time Customer Service Officer in Katowice we’re looking for?

 

Your future role

 

​Take on a new challenge and apply your expertise in a forward looking business area. You’ll report to Janusz (Customer Services Manager) and work alongside passionate, motivated and dedicated teammates.

 

You will have the opportunity to work in an international and multi-cultural environment. You will be responsible for managing end-to-end relationships with customers and any service-related matters.

 

We’ll look to you for:    

 

• Contacting customers (internal and external) and support in claims process
• Maintaining relationships with customers.
• Registering cases in the management system.
• Scheduling repair dates in cooperation with production and procurement departments.

 

 

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Well-developed communication skills
• Conscientious performance of duties
• Reliability in performing forwarded tasks
• Knowledge of MS Office
• Ability to work in a team
• Knowledge of English
• Technical background or experience

 

Things you’ll enjoy

 

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

 

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Work with new security standards for rail signalling
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Utilize our hybrid working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Gain expertise in the field
• Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, sports card)

 

Important to note

 

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.