Customer Service Technical Specialist (Delivery Manager) – Hybrid USA R0048087

Customer Service Technical Specialist (Delivery Manager) – Hybrid  USA R0048087 | CPESG | Enablon EHS – NA - Wolters Kluwer

Job Description  

Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology. Enablon provides enterprise-wide software solutions for small and large companies and is an extremely broad platform with a proprietary programming language, more than a hundred modules, and highly configurable. Therefore, each customer solution is unique.

Customer Service Technical Specialist (Delivery Manager) is responsible for both project implementation initial releases and customer support subsequent releases of Enablon software into Clients solutions. Responsible for planning, scheduling and governing the build through different stages. Aims to deliver product improvements or new functionality required by the business while protecting the integrity and stability of existing services.

Reporting to the Regional Support Manager, the Delivery Managers works closely with project teams, development team, key account managers, partners, customer support, and customers to ensure high-quality solution releases. This individual demonstrates excellent communication and organizational skills, as well as a strong focus on customer delight.

The Customer Service Technical Specialist (Delivery Manager) will provide KPIs and reports to management on a regular basis for continuous improvement as well as identify risks and issues. 

Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Associate Director, Technical Customer Service, and work under the leadership of the Director, Customer Success, CP & ESG Enablon. This role is a part of CPESG | Enablon EHS - North America | WK. | Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office

Division/BU About Us: https://www.wolterskluwer.com/en/solutions/enablon  

Required Job Qualifications (minimum):   

 •  At least 2 years of professional experience, preferably in Software and SaaS industries with release/delivery management related responsibilities.

•    Manage the release process end-to-end, from the planning of release content through to actual release deployment to production.
•    Ability to manage multiple projects with multiple priorities
•    Strong problem-solving skills; resolve challenging, time sensitive issues while maintaining client confidence
•    A dynamic team player who will thrive in an evolving, international environment
•    Strong presentation and communication skills
•    Identified, built, and successfully deployed at least one internal improvement project

Preferred Job Qualifications

• Bachelor’s degree or equivalent related work experience.   
• Implementation of a process improvement initiatives (Certifications - ITIL, PMO, CMMI, 6sigma, etc.)

Essential Duties and Responsibilities   
•    Manage own workload and priorities 
•    Complete internal obligations (timesheet, status reports, required training, performance reviews, etc.) 100% on time
•    Escalate effectively and when necessary
•    Able to provide functional coaching to Customers with simple explanations but also drive technical dis