Principal Business Systems Analyst, Customer Experience

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Join our collaborative team of Customer Experience Business Systems Analysts, where passion for optimizing customer interactions and leveraging SaaS solutions drives our success. We're a dynamic group dedicated to pushing the boundaries of innovation in the SaaS industry.

Opportunity and Mission:

As a Customer Experience Business Systems Analyst, you'll play a crucial role in shaping our customer interactions. Contribute directly to company objectives by optimizing processes, enhancing user experiences, and leveraging tools to their fullest potential.

Why Come Here?

Join us at the forefront of revolutionizing customer experience. Make an immediate impact and be part of a company committed to continuous innovation.

Contribution to Company Objectives:

Your work will streamline processes, enhance user experiences, and leverage Salesforce to drive efficiency and customer satisfaction, aligning with the company's strategic goals.

Exciting and Challenging Work:

Dive into projects that stretch your analytical and problem-solving skills, from optimizing workflows to integrating new technologies.

Learning and Growth Opportunities:

This role is a launchpad for continuous learning and growth. Expand your expertise in AI, business analysis, and SaaS technologies with opportunities for career progression.

Tools and Technologies:

Work with state-of-the-art tools and technologies, with large platforms. Our commitment to staying at the forefront of technological advancements means exposure to cutting-edge solutions. Join us in shaping the future of customer experience in the complex world of SaaS.

This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or off-sites. Of course, you’re welcome to come into the office more often if you’re nearby.

Our Tech Stack: Salesforce, Zuora, Tray.io, Gainsight, Certinia, Copado, Marketo

What you’ll do

• Optimize customer interactions by analyzing and enhancing business processes
• Drive operational excellence through the design and implementation of innovative solutions
• Contribute directly to company objectives by streamlining processes for increased efficiency
• Leverage Salesforce and Zuora as a cornerstone application to enhance user experiences.
• Tackle complex challenges, from integrating new technologies to optimizing business systems
• Continuously innovate, making an immediate impact on customer and employee satisfaction
• Expand expertise in business applications, analysis, and SaaS technologies for personal and professional growth
• Work with cutting-edge tools and technologies to shape the future of customer experience in the SaaS landscape

Your experience

• 12+ years of experience as a Business Systems Analyst in a SaaS environment, with a focus on customer experience
• Proven track record of optimizing business workflows to enhance user interactions and drive operational efficiency
• In-depth knowledge of business architecture, technology customization, and integration solutions
• Salesforce Administrator Certification and demonstrated expertise in leveraging Salesforce as a central application
• Strong analytical and problem-solving skills, with a history of successfully tackling complex challenges
• Experience in designing and implementing innovative solutions to improve business processes.
• Familiarity with cutting-edge tools and technologies in the SaaS landscape.
• Continuous learner with a commitment to staying abreast of the latest developments in technology and business analysis.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for o