Business Unit Application Support Analyst Ld (US)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$86,840 - $130,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Sales & Customer Distribution Support

Job Description:

The Business Unit Application Support Analyst Lead provides support to various corporate and business line applications. Applies knowledge of the business line and knowledge of the system technology to business problem solving.

Depth & Scope:

• Leads staff, assigns, prioritizes, and monitors work
• Maintains confidentiality of work being performed
• Develops and maintains relationships with business partners, both internal and external, to enhance productivity
• Participates as subject matter experts on strategic initiatives involving system support
• Works with users and business partners to determine information and reporting needs
• Develops and sets up customized reports using reporting tools which may include complex calculations and data manipulations
• Analyzes company data to identify and recommend initiatives that positively and materially impact the financial results of the company
• Researches, analyzes and evaluates business system application features and functions against current and future objectives and goals
• Identifies ways to customize and enhance current business applications to meet the functional needs of the business
• Leads, assists, develops and executes test plans for all phases of system changes, conversions and projects to ensure implementation meets all requirements and does not affect overall system functionality
• Resolves issues and problems by conferring with staff, management, other internal departments, outside contacts as necessary
• Helps senior management by giving insightful and proactive reporting and analysis and various corporate and business line initiatives
• Maintains corporate strategy projects and deliverables ensuring that department tracks progress against objectives and commitments
• Challenges self and others to develop new and innovative analytics and points of view
• Coaches other team members, as appropriate within area of expertise
• Leads and contributes to ongoing improvement of the partner experience within assigned application areas

Education & Experience:

• Bachelors degree or progressive work experience in addition to experience below
• 7+ years related experience required
• Excellent communications, problem-solving and decision making skills
• Demonstrates leadership, coaching, counseling and supervisory skills are required
• Demonstrates ability to develop and maintain strong relationships across business lines and with vendors
• Excellent organization, planning and coordination skills
• In-depth knowledge of systems testing procedures and practices

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capa