People Operations Generalist

Job Description

Job Title: People Operations Generalist

Reports to: Executive Director, People Operations

Department: People Operations

Job Type: Full Time, exempt
Hiring Range: $65,500.00 - $75,000.00 USD

About the company:
Whitestone is a fully remote, global creative branding agency specializing in trend-forward, sustainable merchandise. Our team of branded merchandise professionals partners with enterprise-level companies to design and brand merchandise at scale, while managing complex seasonal and long-term e-commerce stores, fulfillment and kitting projects, uniform and award programs, and large-volume retail initiatives.

We collaborate with household-name brands and have built a reputation over the past 10 years for exceptional customer service, creativity, and a human approach to business. Whitestone is proud to be a member of 1% for the Planet and was named Counselor Magazine’s #1 Best Place to Work in our industry for companies with 26-100 employees.

Job Description: The People Operations Generalist will have the unique opportunity to take on both a strategic and hands-on role. You'll be a key contributor in shaping the employee experience from end to end. You’ll wear many hats—part recruiter, part people ops, part culture-builder—supporting our team as we scale and evolve. You’ll work cross-functionally and bring both passion and systems-thinking to everything you do. This role is critical in partnering with the business and senior leadership to understand high-level priorities and help build people strategy, while providing exceptional internal customer service and driving People Operations functional excellence and process improvement.

Key Competencies:

• Project Management: ability to manage multiple projects and workstreams with efficiency and effectiveness
• Adaptability & Autonomy: ability to work independently and make informed decisions without constant oversight. 
• Forward thinking and anticipate needs: ability to understand strategic initiatives and establish baseline needs as it relates to functionality
• Communication & Problem Solving: ability to curiously listen, synthesize the information, critically think through recommendations, and action solutions.
• HR Operations & Compliance: ensure seamless execution of core HR processes and maintain compliance with federal, state, and local employment laws.
• HR Systems: Manage and optimize Human Resources Information Systems (HRIS) to support accurate data management, reporting, and automation of HR workflows, while driving adoption and system improvements across the organization.

Essential Responsibilities:

• Partner with business leaders to deliver a seamless and personalized employee experience that reflects Whitestone's Ethos, ensures operational readiness, and provides white-glove support for every employee that aligns with our Gold Standards.
• Be an active participant with the Executive Director, People Operations to create scalable people programs that support an integrated approach to Talent Management
• Help design and administer employee engagement initiatives (recognition programs, pulse surveys, annual offsites)
• Project manage a variety of people programs that positively impact the journey of our employees from onboarding to offboarding and everything in between
• Ability to field basic HR inquiries - benefits, policies, compliance, etc.
• Manage the administration of employee benefits programs, including health insurance, retirement plans, parental leaves, and other perks included in total rewards.
• Support hiring managers in recruiting top talent (job postings, screening, coordinating interviews)
• Manage Whitestone’s performance management process and annual cadences.
• Partner with leaders to ensure alignment with global HR best practices, evolving legislation, and market tr