Director of Operations

Description

The Company

Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group has been awarded the 2020 & 2021 Best Managed Companies ?by Deloitte and been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way to do business, which is how we have grown into the company we are today.

Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.

Job Summary

The Director of Operations will be responsible for managing all aspects of operations and service delivery and the overall financial performance of the self-perform service branches across the assigned territory. 

Key Job Responsibilities

• Direct and oversee all operations in an assigned territory. This includes P&L responsibility.
• Provide guidance and support in planning, organizing and directing the activities of operations and service teams.
• Partner with Regional Vice President to develop and execute strategy and policies.
• Collaborate with Director of Sales to ensure continuity between operations and the sales team.
• Communicate all operational and service-related activities across the team.
• Work with clients, vendors and leaders across the territory to ensure goal congruence and consistently exceed our clients’ and employees’ expectations.
• Manage the overall financial performance of the branches across the assigned territory.
• Drive profitable growth through optimizing operations and effective management of assigned assets (people, financial and material).
• Analyze operational processes and provide recommendations for improvements.
• Analyze maintenance service operations to identify potential customers/markets.
• Implement changes on pricing and gross margins.
• Develop strategic operating plans for the self-perform branches that align with the growth and profitability objectives of the broader organization.
• Coach Managers on appropriate levels of operating and overhead expenses incurred in service operations.
• Account Receivable responsibility with a focus on timely execution for the assigned region.
• Serve as a communication channel to share the best practice strategies and results that will enable growth.
• Drive the effectiveness of service operations and make changes to improve performance and ensure that contractual obligations are completed, and customer satisfaction is achieved.
• Drive accountability for key metrics performance indicators that move the business forward.
• Manage process changes, enhancements and modifications to facilitate implementation of new or improved business processes.
• Builds and support an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets.
• Other duties as assigned by supervisor.
• Travel Required 50% of the time across the assigned territory

Key Performance Measurements

• A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution.
• Management of team goals including: attitude; diligence; contributions; and willingness & ability to learn new skills and information.
• Equipment Installation and Maintenance Service Sales Revenue, strong incremental improvement to Plan.
• Equipment Installation and Maintenance Service Gross Profit Revenue, strong incremental improvement to Plan.
• New customer growth.
• Growth of existing customer services utilized.
• Driving key business initiatives as the customer needs change.
• Other key metrics prescribed by Miner Ltd. leadership, resulting in positive customer and Company impact.

Requirements