Billing Manager

Who is Flock?

Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society. 

Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere.  Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter. 

While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised over $380M in venture capital including a recent Series E round led by Tiger Global.  Now surpassing a 3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Role

Flock Safety is looking for an Accounts Receivable Manager to join our team. This is a fully remote position, so exemplary time management skills, the ability to manage multiple tasks at once, critical thinking, a desire to solve customer problems, and effective communication throughout the customer experience are all key components to being successful in the role.  

This role is responsible for managing the day-to-day billing, collections and customer support in relation to accounts receivable activity and directing the accounts receivable agents in their daily tasks. You will be a leader of the team that drives and owns cash collections in the company.

How you'll make an impact: 

• As a manager in the AR team, you will have a collection target that you will be responsible for achieving.  In doing so, you will set expectations and goals for the AR agents and direct their daily activities and functions.
• You will be the primary point of contact for customers and internal stakeholders when it comes to billing and collection matters.  You will collaborate with cross functional teams and individuals in discharging this responsibility.
• Ensure the maintenance of  accurate and up-to-date collections notes to enable the Company to effectively forecast collections.
• Reconcile customer account balances and resolve billing issues with customers.
• Thorough understanding of our customer billing terms and systems to be able to resolve billing issues.
• Be able to answer internal and external customer questions through phone calls and email communications (ticketing system).
• Meet team objectives, key results, goals and metrics.
• Lead or support initiatives to implement processes to improve existing functions and help optimize workflow and resources, as needed.
• Train the team as needed in executing their tasks effectively and efficiently.

We're looking for people who:

• A minimum of 6 years experience in billing and collection activity at a fast paced, high growth company, with at least 2 years of experience in a managerial capacity.
• You will be someone that places customer service (external and internal) as a top priority and directs your team to do so as well.
• Proven record of achieving collection targets consistently.
• Excellent written and verbal communication skills.
• Ability to provide guidance and motivate a high performing team.
• Able to work independently, effectively managing and using time through organization and structure and supervise and direct team members (we are a remote-first company).
• Work collaboratively with cross-functional teams to address complex issues and achieve optimal account resolution.
• Prior experience in customer service or customer success will be a plus.

Feeling uneasy that you haven’t ticked every box? That’s okay, we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

Why Join Us?

Can you imagine a world without crime? We can. Our mission is simple, to eliminate crime. We pride ourselves on building a community of low-ego and easy to work with people. What makes Flock Safety special is a combination of interesting work, a