Senior Manager, Incident Management

Who we are

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.

The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.

At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn.

Bringing self-driving vehicles to our roads is the most transformative opportunity of our generation. Aurora is taking a fresh start with the development of self-driving technology, combining excellence in AI, rigorous engineering, and a team with decades of experience building robots that work.

Led by a team of seasoned experts, our mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. We are designing the software and hardware to power the transportation of our future that will make our roads safer, give more people access to mobility, and reduce congestion and pollution in cities - improving the quality of life for all. The challenge in what we are endeavoring to achieve is transcendent; we are developing perhaps the world's most complex computing system and asking it to perform the task of transporting and keeping safe our most precious asset: human life.

Aurora hires people who are excited to build the future of transportation.

About the Role

As the Senior Manager, you will be a critical technical leader responsible for shaping and executing Aurora’s strategy for enterprise-wide incident response and resilience. Your leadership will ensure the stability of our entire technical ecosystem—from the autonomous vehicle and its on-board systems to our enterprise IT infrastructure, cloud platforms, and operational centers (NOC/SOC).

This is a high-impact leadership role that combines strategic technical program management with operational excellence. You will be instrumental in proactively identifying systemic risks, influencing system architecture for improved observability and stability, and maturing our response capabilities against a complex landscape of operational and cybersecurity threats.

Please note: This role may work with sensitive content or situations.

In this role you will:

• Strategic Leadership & Technical Vision: Define and execute the technical roadmap for the incident response function, aligning with departmental and company-wide objectives. Drive the evolution of our incident management framework by architecting new processes, developing data-driven playbooks, and integrating tooling and automation to enhance response maturity across all technical domains. 
• Incident Command & Technical Oversight: Serve as the ultimate point of escalation and command for high-severity, complex incidents, including cybersecurity breaches, mission-critical production service outages (both on-vehicle and in the cloud), and widespread IT infrastructure failures. Ensure the 24x7 team of Incident Commanders adheres to established protocols and drives rapid technical triage.
• Cross-Functional Technical Partnership: Run the cross-functional Incident Governance Board, fostering deep collaboration and decisive action. Partner with senior leaders in Engineering, IT, Safety, Legal, and Cyber Security to influence architectural decisions, resiliency planning, and vulnerability management programs, ensuring a seamless and coordinated approach to risk mitigation.
• Executive Communication & Risk Translation: Serve as the definitive source of truth during major incidents, expertly translating complex technical impacts - from system failures to security vulnerabilities - into clear business risks for an executive audience. Ensure stakeholders receive timely, accurate, and actionable information to maintain strategic alignment.
• Data-Driven Continuous Improvement: Lead rigorous, blameless post-incident reviews to identify root causes and systemic lessons learned. Develop and analyze key performance indicators (KPIs) and service level objectives (SLOs) related to incident response, using data to drive accountability and track the remediation of action items.
• Audit, Compliance & Security Readiness: Lead the IMT's engagement with internal and external auditors, demonstrating process maturity and adherence to relevant compliance frameworks (e.g., ISO 27001, NIST) and regulatory requi