AWM, Marcus by Goldman Sachs, Fraud Governance Team Lead - Analyst, Richardson

DIVISION AND JOB FUNCTIONS

Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

Marcus by Goldman Sachs is the firm's direct-to-consumer business. Marcus combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

What We Do

The Fraud Governance Team is a fundamental Team that sits within Marcus US Deposits striving to ensure there is sufficient structure, oversight and organization. This is done through driving operational excellence in creation of procedures and standards, optimization of processes and ensuring standards and policies are upheld. We govern and monitor all things related to fraud and operational risk for Marcus US Deposits and ensure the overall fraud program has adequate frameworks and monitoring in place to minimize risk.

Fraud Governance Team Lead is responsible for leading a team of specialists and/or agents. You will be responsible for the day-to-day management and development of this team taking ownership of ensuring quality and standard of output is maintained, collaborating with key stakeholders, managing significant operational/fraud risk events, and escalating when needed. The role requires a high degree of people management, emotional intelligence, analytical, communication and project management skills, and the ability to maintain high standards of risk management practices.

What you can expect in a Fraud Governance Team Lead role:

• Develop, gather, and track the team's performance using data and metrics to tell the story and show the value the team provides to the organization.
• Lead, coach, mentor, and champion team members to grow in their careers.
• Leverage technical skills to assist with the development of fraud monitoring enhancement to enable a more effective Fraud Governance program.
• Clearly define and communicate the prioritization of the day-to-day workload for the team.
• Ensure that the team’s output meets data quality standards and coaches team members in this area as needed.
• Become a subject matter expert in the Team’s fraud monitoring and operational risk reporting processes, policies and procedures.
• Contribute to the development, implementation and maintaining of policies and procedures.
• Ensure accurate and timely reporting of fraud incidents, trends and metrics to leadership and stakeholders
• Perform daily reconciliation to identify instances of missed reporting of operational risk events needing to be worked by Agents.
• Assist with performing oversight tasks of fraud processes in place to ensure structure is being maintained and processes are performing as expected.

Basic Qualifications 

• Bachelor's Degree or equivalent combination of education and fraud/risk experience
• Minimum of 1-3 years of people management and financial services or related industry experience with a proven track record of strong leadership skills
• Strong documentation and writing skills and ability to communicate complex scenarios in a clear manner
• Proficiency in data analysis and reporting, with experience using tools such as Excel, SQL etc.
• Strong communication and interpersonal skills, with the ability to influence and collaborate effectively across departments.
• Ability to research and make appropriate decision regarding complex cases
• Experience with and comfortable in leading and developing a Team in a fast-paced environment.
• Able to hold oneself and others accountable, provide feedback, and have tough conversations when warranted
• Experience working with various fraud/monitoring tools, navigating, and reviewing system logs, and optimizing an existing process with automation
• Understands what fraud typologies and industry best practices are in fraud prevention, detection and remediation spaces
• Po