AWM, Marcus by Goldman Sachs, Customer Experience, Analyst, Richardson, TX / Draper, UT

Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

HOW YOU WILL FULFILL YOUR POTENTIAL 

As a Customer Experience Analyst you will provide broad support to senior operations leadership, uncovering new insights and enhancing the client experience across all business functions.

Responsibilities 

• Work in conjunction with business units to develop and improve specific operational metrics
• Build and maintain subject matter expertise in the application of metrics and measurement to business process within specific domains
• Provide ad-hoc reporting and analysis of data with the ability to demonstrate significance
• Provide report building expertise and support in the creation of performance monitoring mechanism
• Assist in the identification, development and evolution of KPIs
• Create and manage dashboard reports for management review

Basic Qualifications

• Bachelor’s degree or equivalent military experience
• Demonstrated analytical skills and techniques
• Experience dealing with large data sets (structured or unstructured)
• Ability to interpret data to develop action plans to improve business processes
• Ability to learn quickly and adapt to projects and deadlines
• Passion for delivering a great customer experience at scale
• Strong communication skills and the ability to build relationships with internal stakeholders
• Strong judgment and comfort with ambiguity
• Strong PC skills required (Excel, Access, PowerPoint, Word)
• Competitive spirit with the ability to lead and motivate

Preferred Qualifications

• Experience with metrics and reporting at a financial services company
• Experience with Tableau, Power BI or similar data visualization tools
• Experience in interacting with databases using SQL
• Experience with Python Pandas or other machine learning libraries

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. 

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2025. All rights reserved.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.