Senior Technical & Simulation Support Specialist

Company Description

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. We’re 99,000 strong, with 31,000 students and 68,000 alumni armed with the skills, passion, and determination to make a difference in today’s complex healthcare environment. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 campuses and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

 

Job Description

The Senior Technical & Simulation Support Specialist is a Tier 2 support technician with experience in supporting a campus and associated/remote locations along with exceptional technical skills and knowledge of supporting classroom and back office operations. This position is a lead role that can handle escalated issues, assist with training support staff including student workers, and has the ability to communicate with internal and external resources. In addition to the above, this role is responsible for providing advanced level of technical support to the SimCare center.  

• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
• Assists with supervising all employees, including Student Workers and/or temporary workers in the department. Assists in the development of the Technology Support Plan.
• Monitors support queues and ensure Service Levels are met.
• Acts as the Subject Matter Expert for Academic and Student technologies, including eCollege, iLabs, and various program specific technologies. Assists with the capital budgets, identifies hardware and software needs.
• Responsible for asset management of all hardware and software at the Metro and its branch locations. Keeping an inventory and tracking log.
• Responsible for campus software licensing compliance. Assists in training IT staff and faculty on new tools, processes, and systems.
• Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor  work)
• Works directly with onsite leadership to preserve operational readiness (including but not limited to: IT, lighting, HVAC, security systems, general repair, etc .) 
• Responsible for maintaining all service contracts and warranty information
• SimCare Support:
• The Specialist III is required to provide an advanced level of support to the SimCare Center. 
• Requires approximately 15 hours per week
• Respond to requests, service calls and equipment setup assistance on short notice.
• Attend and support all Simlab on-site training, webinars and conferences.
• Ensure all equipment is setup and is in good working order.
• Perform regular software updates and simulator equipment routine maintenance. 
• Should be able to provide advanced level of support for the following:
• SIMLABS:
• SAM II Model, Computer and Sim Scopes. 
• Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.
• Podium PCs (2) and Projectors (2).
• WOW Carts and laptops. (4) Prep Area:
• Medsure dispense cart and computer.
• Control Room /Simbay: Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.
• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
• Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3). Laerdal SimMan 3G, laptop, software updates and daily operations.
• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
• Briefing Rooms: Computers/LCD display/AV and Conference equipment.
• Learning Space Website/Server Support.
• Nurses Station: Computer and Network Printer
• Miscellaneous: Setup for training sessions with conference phone as needed.
• Perform support tasks for classroom and lab equipment.
• Completes other duties as assigned. Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Associate's Degree in Computer Sc