Strategic Customer Success Manager (all genders) | ClimateTech

<h3>Intro</h3> <p>Carbmee empowers organizations worldwide to systematically measure, manage, and reduce their carbon footprint. Backed by a recent €20M Series A funding from top VCs, we are one of the fastest-growing companies in European tech with offices in Berlin and Munich - proud to be at the forefront of climate innovation. Our platform leverages AI with millions of transactional data points to help enterprise customers tackle their most complex emissions challenges - far beyond compliance.</p><p><strong>Your Role &amp; Mission</strong> - We're seeking a proven, entrepreneurial, and impact-driven <strong>Strategic Customer Success Manager</strong> in Munich, Berlin, or remotely in Germany. Advocate for our customers, consult with them on their decarbonization strategy, and work cross-functionally to ensure we’re doing absolutely everything we can to drive value.<br/><br/>You will build strong relationships with client-side C-level and senior managers, deeply understanding their priorities and problems. In doing so you’ll help drive customer-centric product development to maximize revenue opportunities for Carbmee. In addition you’ll skillfully manage multiple projects simultaneously, ensuring top-class execution and steering. Leveraging both your interest in climate change and business, you'll be the eyes and ears of our customers, bridging the gap between go-to-market activities and product development.</p><p>Sounds exciting? Join us on our journey to achieve net-zero!</p> <h3>Your tasks</h3> <p><strong>Manage a portfolio of Carbmee’s strategic customers, acting as their trusted decarbonization advisor and educating them on how to leverage Carbmee’s Carbon Management Solution as part of their climate strategy:</strong></p><ul><li><p>Be comfortable liaising and consulting with Senior Executives in Sustainability, Procurement, and other key functions.</p></li><li><p>Translate your customers' strategic objectives into high-impact delivery, aligned with Carbmee’s offerings, keeping abreast of relevant sustainability standards and regulations.</p></li><li><p>Manage multiple projects simultaneously, ensuring top-class execution and steering. Demonstrate exceptional project management skills to handle complex tasks, keep all moving parts aligned, and deliver results efficiently.</p></li></ul><p><strong>Drive customer value and account health leading to the retention and expansion of your portfolio: </strong></p><ul><li><p>Lead the post-sales engagement, retention, and growth of your customers partnered closely with our stellar Account Executives.</p></li><li><p>Identify opportunities, drive business outcomes, and ensure customer's objectives are met.</p></li><li><p>Turn your customers into champions: support them in creating strong narratives about their decarbonization journey that can be shared widely.</p></li></ul><p><strong>Create cross functional transparency by advocating for your customers to internal stakeholders in Product Management, Engineering, Marketing, and Sales:</strong></p><ul><li><p>Keep the organization customer-centric, ensuring we are building a solution closely aligned with the needs of our customers and adherent to sustainability standards and developing regulations.</p></li><li><p>Share business insights, surface challenges and identify product development opportunities to scale Carbmee’s Carbon Management Solution.</p></li><li><p>Proactively identify areas for improvement in the Carbmee customer journey to create a world-class experience.</p></li></ul> <h3>Your profile</h3> <ul><li><p>Several years of experience working in management consultancy, or as an Enterprise Customer Success Manager at a fast growing B2B tech start-up</p></li><li><p>You know how to work with large corporations and how procurement organisations work</p></li><li><p>Experience in the sustainability field and knowledge of climate reduction strategies and/or working with Automotive and Manufacturing industries is a big plus</p></li><li><p>Excellent English and German skills, both written and spoken</p></li><li><p>Performance-driven mindset combined with outstanding presentation skills and project management skills</p></li><li><p>You work well in diverse, hybrid teams and you are excited to join our international team either in Berlin, Munich or remotely in Germany</p></li><li><p>You are passionate about business sustainability, carbon emissions management, and decarbonisation strategy development in alignment with Carbmee’s mission and vision</p></li></ul><p><em>Don't feel like you meet all the criteria? We get it: confidence can sometimes hold us back from applying for a job. We'll let you in on a little secret: there's no such thing as a 'perfect' candidate. Carbmee is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work on a Monday morning.</em></p> <h3>Benefits</h3> <ul><li><p>Unique &