90836 - Service Desk Project & Demand Lead

Salary   The national salary range is £39,868 - £43,535, London salary range is £45,824 - £50,039. Your salary will be dependent on your base location. Total pay in the range of '£30,001 to £40,000, £40,001 to £50,000, £50,001 to £60,000' are subject to capability, skills and experience. Salary may consist of base pay and a Recruitment and Retention Allowance (RRA) Number of jobs available   1 Detail of reserve list   12 Months Region   National City/Town   National Building/Site   NATIONAL Please note: Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting. The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time. Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location. Grade   SEO Organisation Grade for MoJ   SEO Post Type   Permanent Working Pattern   Full Time, Part Time, Part Time/Job Share, Flexible Working Role Type   Digital Will the successful applicant have line manager responsibilities?   Yes Job description  

Service Desk Project & Demand Lead

Location: National*

Closing Date: 6th October

Interviews: week commencing 13th October

Grade: [SEO]

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: National: £39,868 - £43,535 (which may include an allowance of up to £2,057). London: £45,824 - £50,039 (which may include an allowance of up to £2,251).

Working pattern: Full-time, part-time, jobshare and flexible working

Contract Type: Permanent

Vacancy number: 90836

*We are currently offering hybrid working which includes 2 days per week in your local office. Office locations can be found HERE

The Role

We’re recruiting for a Service Desk Project & Demand Lead here at Justice Digital, to be part of our warm and collaborative Service Operations team.

This role aligns against Senior IT Service Manager from the Government Digital and Data Framework

This role is essential for supporting our Service Desk supplier in delivering Requests for Service (RFS) effectively, following established processes, complying with Operational Level Agreements (OLAs), and helping with escalations when necessary. The Lead will nurture operational relationships with various suppliers and internal stakeholders and will also coordinate and execute Service Desk projects. This role strives to simplify operations, harmonise project objectives with organisational goals, and enhance stakeholder satisfaction through efficient relationship management.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

 Key Responsibilities:

Supplier Oversight and Escalation Support:

• Monitor the Service Desk supplier adherence to request for service (RFS) processes for both standard and Fast requests.
• Assist with escalations to resolve issues between the supplier and our organisation promptly.

Project Leadership:

• Lead projects at th