Spare Parts Coordinator II

Job Title

Spare Parts Coordinator II

Job Description

Responsibilities & Tasks:

• Main point of contact for customers and job sites for spare part requests
• Provide customer with information, such as pricing, part availability, tracking information and/or general information about their orders
• Research parts/OEMs to obtain best pricing
• Provide customer with documentation about their system and/or assets 
• Ability to work with multiple customers at one time while maintaining individual customer satisfaction
• Grow spare parts sales with existing assigned customer base
• Ensure timely close out of orders for monthly billing, including amending freight lines and receipts of purchase orders
• Process customer orders in JDE E1 and issue purchase orders to suppliers and/or warehouse
• Process Webshop orders and guide customers to use Webshop
• Manage logistics process from order to delivery
• Coordinate international shipments with corporate office
• Create commercial invoices and documentation for exporting
• Creation and execution of recommended spares lists
• Control transportation costs on inbound and outbound orders
• Monitor current trends in supplier performance on cost and lead times
• Assist customers with identification of parts
• Engage with Engineering with part identification/questions
• Provide warranty part support for projects and site-based service

Qualifications:

• BA/BS Degree in Business, Engineering, Materials Management or equivalent (preferred)
• Knowledge of material handling parts (preferred)
• Knowledge of JD Edwards or similar ERP system
• Minimum 3 years of relevant work experience
• Experience with international shipments, imports and exports

Knowledge-Skills-Abilities:

• Ability to work in an entrepreneurial organization, cooperating with others and being a team member is a natural
• Ability to work with a sense of urgency
• Experience moving seamlessly between cultures
• Tough-minded, results-oriented attitude
• Ability to work independently with little supervision
• Excellent analytical and financial skills
• Creative, out of box, thinker
• Strong communication and decision-making skills
• Drive and ambition to elevate the department to higher levels
• Confidence and a take charge mentality, hands-on
• Experience with