Team Lead-Registration

Position: Team Lead – Registration Specialist (Onsite)
Schedule: Monday–Friday, 8:00 AM–4:30 PM. No weekends or holidays.
Location: Neuroscience Center

Key Responsibilities

• Oversee patient flow from entry to destination in a timely, accurate, and professional manner.
• Perform registration duties: check-in/out, patient registration, demographics, insurance verification.
• Schedule appointments and coordinate with RCS and Radiology daily.
• Resolve patient concerns and ensure a positive experience.
• Provide functional guidance to support staff; coach, mentor, and develop the Registration team.
• Conduct monthly rounding and precept team members as requested by leadership.
• Perform higher-level functions as defined by clinic management.

Required Qualifications

• High School Diploma or GED.
• Minimum 3 years of healthcare registration experience.
• Requires CMAA certification. *Those in the Team Lead - Registration Specialist role at time of transition will be given priority to the certification Exam cohorts.  They must successfully complete the certification exam (achieve certification) within one year of the on-set of career ladder implementation.  Failure to achieve certification may result in a move to the appropriate Registration Specialist role with the potential of a pay decrease. 
• Successful completion of Foundation of Leadership within 6 months or Emerging Leaders Program.

Preferred Qualifications

• Coding experience (ICD-10, CPT).
• Strong knowledge of registration processes and insurance interpretation.

Skills for Success

• Leadership and team development.
• Strong communication and problem-solving skills.
• Ability to engage and collaborate in a flexible, cross-trained environment.

Team Culture

• Cooperative and supportive.
• Cross-trained team with a focus on collaboration and growth.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.