Office Manager

Benefits:

• 401(k)
• Competitive salary
• Flexible schedule
• Health insurance
• Paid time off
• Training & development

The Company

We are 2+ years in and growing fast!  We are a local, independently owned and operated franchise location affiliated with Floor Coverings International, which has 300+ locations across North America and Canada.  We strive to give our customers the absolute best experience, from a consultative product selection to expert installation.  We work really hard to please our customers and currently maintain a 4.9-star Google rating.

The Position

This is an exciting opportunity to help us continue to grow.  The Office Manager position is without question a key role in the success of our business. It’s a challenging and rewarding position with good pay and (mostly) set hours. If you are a person that is able to help people, multi-task, organize and execute systems, keep yourself organized while tracking the details, then this role may be just right for you.  As the administrative leader of our office, you will be the “voice” of the company as your voice will often be the first voice that customers, suppliers, and installation partners hear. You are also central to our staff, with every role requiring some collaboration with the Office leader.  You’ll be setting appointments, managing schedules, coordinating installations, supporting the team, assisting with bookkeeping and marketing, and performing other critical administrative functions. 

The Fit

People who succeed in this role are those with a warm and pleasant demeanor who enjoy administrative tasks and are driven to provide a great experience to our customers.  They are good listeners and welcome frequent interruptions while performing their work.  People who have a pleasant telephone presence and demeanor, have strong attention to detail, can learn new things, and are personable and pleasant are prime candidates for success in this role, no matter what their background is. While knowledge of home service businesses is desirable, it is not required. Job Details & Perks:

• Paid training provided
• Full-time/Part-time (opportunity to start part-time and extend to full-time)
• PTO
• Flexible, hybrid work arrangement (in-office plus remote) to be agreed with business owner
• Opportunities for additional perks and benefits to be discussed with successful candidate

Key Responsibilities:Marketing & Customer Relations

• Manage incoming leads and work promptly to schedule leads to appointments
• Coordinate and confirm installation schedules with customers and subcontractors
• Support local marketing efforts as requested by owner
• Resolve or escalate customer conflicts

Financials

• Accurately update QuickBooks daily for all income and expenses as requested by owner
• Complete job costing reports monthly for completed projects
• As requested by owner, manage timely payment of business related expenses with suppliers and subcontractors

Production

• Participate in staff calls at least weekly to discuss upcoming projects and review customer expectations and product orders.
• Coordinate the scheduling of jobs with customer and installers
• Communicate with installers and customers on start dates and times (initial and reminders)
• Update customers with ongoing details of materials orders, installation and job progress.
• Maintain internal job folders (virtual) throughout project lifecycle
• Manage gifting for customers

Continuous Improvement

• Attend at least weekly meetings with Owner and other staff as appropriate (daily collaboration will normally be required)
• Collaborate openly regarding opportunities to improve processes, or mitigate risk in achieving business objectives
• Be available to attend training seminars at owner’s discretion.
• Make decisions and act in accordance with our core values and mission.

Qualifications:

• Strong communication skills and pleasant demeanor, particularly over the phone.
• Organized, detail oriented, and able to multi-task.
• Experience in bookkeeping using QuickBooks is a plus, though not required
• Able to work independently with minimal supervision.

Flexible work from home options available.

Compensation: $4,000.00 - $5,400.00 per month

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a