Business Control Manager - Issues Management Team Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing, and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us!

Job Description:

The Business Control Manager is responsible for leading the Issues Management Team within the Financial Center Operations Channel, Safe Deposit Box and Financial Center ATM Market Strategy. The Manager of the Issues Management Team is responsible for overseeing the end-to-end process of issue identification, remediation, and closure across the organization. This role ensures compliance with regulatory requirements, internal policies, and risk management standards while driving operational excellence and timely resolution of issues.

• Collaborate with process owners, control owners, and first-line units (FLUs) to ensure accountability and effective remediation.

• Provides analytical support in executing internal control discipline and operational excellence within the Financial Center Operations and /or Financial Center ATM Market Strategy / Safe Deposit Box processes, risks, and controls.

• Partner with Risk, Audit, and Compliance teams to maintain transparency and accuracy in reporting.

• Develop and maintain dashboards and reports to track issue trends, root causes, and remediation effectiveness.

• Oversee identification, documentation, remediation, and closure of issues in alignment with enterprise risk and compliance frameworks.

• Monitor progress of remediation plans and ensure timely resolution.

• Provide insights and recommendations to reduce recurring issues and strengthen controls.

• Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management.

• Identify opportunities to streamline issue management processes and enhance team efficiency.

• Stay informed on regulatory changes and industry best practices.

• Acts as an ambassador of the risk culture.

Responsibilities:

• Manage change initiatives driven by evolution of process management policy and standards & ensure deliverables are completed on time

• Facilitate discussion on business process inventory adequacy and appropriateness

• Apply understanding of risk, control and metrics frameworks to processes and recommend qualitative enhancements

• Respond to Audit requests pertaining to SPI inventory, review findings for impact and resolution

• Support remediation of SPI related audit issues

• Support LOB corporate audits & risk reviews

• Lead Process Owners (POs)/Process Delegates through new process design and enrichment

• Create and maintain SPI documentation (processes, risks, controls, metrics) within enterprise applications (Process Owner Portal (POP) and Key Measures/ORCIT)

• Work with Process Owners, Compliance/Risk, and Business Controls partners to review, respond and remediate process challenges raised by Global Compliance and Operational Risk (GCOR) within established SLA

• Partner with Process and Control Owners to ensure SPI documentation adheres to requirement changes within the Process Owner Portal (POP)

• Help with Stakeholder materials, reporting and other presentations

Required Qualifications:

• 5+ years process engineer, process design, risk management, or business control experience

• Demonstrated project management experience

• Knowledge of the Financial Center Operations, Processes & Controls

• Previous experience managing a team of direct reports