Director, Quality and Process

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Director, Quality & Process is responsible for leading regional governance and execution of DP World’s corporate quality management systems, enterprise process standards, and AI-enabled transformation programs across the Americas.

This role ensures that DP World operates to consistent, world-class standards across terminals, logistics, and supply chain solutions, while continuously improving how we work through process excellence, digitalization, and intelligent automation. The Director plays a critical role in enabling safe, compliant, efficient, and scalable operations that support DP World’s ambition to be the end-to-end supply chain partner of choice.

KEY ACCOUNTABILITIES

CORPORATE QUALITY MANAGEMENT

• Own and govern the Americas Quality Management System (QMS) in alignment with DP World global standards and ISO certifications (e.g., ISO 9001 and other applicable standards)
• Lead and coordinate internal and external audits, certification activities, and management reviews across the region
• Ensure consistent implementation of DP World quality policies, procedures, and controls across terminals, logistics sites, and corporate functions
• Drive corrective and preventive action programs, ensuring root cause analysis and sustainable improvements
• Act as the regional point of contact for Corporate Quality, external auditors, and regulatory stakeholders

PROCESS EXCELLENCE & STANDARDIZATION

• Establish and maintain a regional framework for enterprise process management aligned with DP World global operating models
• Lead process mapping, harmonization, and optimization initiatives across operations, supply chain solutions, and enabling functions
• Embed continuous improvement methodologies (Lean, Six Sigma, standard work) to improve safety, quality, service, and cost performance
• Define process governance, ownership, KPIs, and maturity assessments to ensure consistency and scalability
• Identify operational and process risks and partner with the business to implement effective controls and improvements

AI & INTELLIGENT AUTOMATION PROGRAM GOVERNANCE

• Provide regional oversight and governance for AI, advanced analytics, and intelligent automation initiatives impacting operations, quality, and corporate processes
• Partner with IT, Digital, Data, and Business teams to prioritize AI use cases aligned with DP World’s transformation roadmap
• Establish standards for AI program management, including model lifecycle governance, validation, change control, and responsible AI principles
• Track benefits realization, adoption, and ROI to ensure AI initiatives deliver measurable business value
• Support change management, capability building, and adoption of AI-enabled processes across the region

LEADERSHIP & STAKEHOLDER ENGAGEMENT

• Lead and develop regional quality and process excellence resources, operating within a matrixed global organization
• Serve as a trusted advisor to Americas leadership on quality risk, process maturity, and transformation priorities
• Collaborate closely with Operations, IT, Digital, Compliance, HSSEQ, Legal, and Corporate Transformation teams
• Champion a culture of quality, continuous improvement, standardization, and data-driven decision-making across DP World Americas

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Bachelor’s degree in Engineering, Supply Chain, Operations, Quality, Business, or a related discipline
• 10+ years of progressive experience in quality management, process excellence, or operational transformation within ports, logistics, supply chain, or asset-intensive industries
• Proven experience leading ISO-based quality management systems and successful audit outcomes in a complex, multi-site environment
• Strong background in enterprise process governance, standardization, and continuous improvement
• Demonstrated experience overseeing AI, automation, or digital transformation programs in partnership with IT and business teams
• Experience working in a regional or global, matrixed organization
• Up to 25–30% travel across the Americas region
• Strong strategic mindset with hands-on execution capability
• Deep understanding of quality systems, operational risk, and process governance
• Ability to influence senior stakeholders across regions and fun