Senior Billing Representative

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
With limited supervision, this role performs a variety of high-level analytical billing functions and related activities to ensure the proper preparation of complete, accurate and timely bills to maximize client satisfaction and drive cash flow.

II. Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other minor duties may be assigned. 

• Follow standard operating procedures, this role is responsible for analyzing a portfolio of National Account customers with medium to high complexity revenue clients.
• Analysis of billing transactions & processes to understand trends ensuring completeness and accuracy
• Provides proper review and management of unbilled charges.
• Interacts with customers or other division staff/management to resolve billing discrepancies.
• Communicates effectively with internal and external customers via all channels
• Assists peers with Analysis of client audits where required to meet billing timelines
• Performs detailed client audit reviews upon request.
• Processes uploads for 3rd party portal invoices in a timely manner to ensure prompt payment for various clients.
• Coordinates with billing team to provide guidance, direction & feedback.
• Complies with all applicable Sarbanes Oxley (SOX) requirements for audit reviews.
• Collaborates and partners with peers to support goals and team cohesiveness.
• Completes special projects as assigned or needed.
• Understanding of vendor invoicing (WM and 3rd party) and reconciliation.
• Maintains a focus on overall quality of work.
• Demonstrates an independent, leadership role in identifying root cause and corrective actions needed to eliminate consistent billing errors.
• Utilizes proper escalation paths to obtain needs for escalated client requests. Ensures all department and company policies and procedures are adhered to while completing the requests.
• Effectively and professionally communicates with internal/external customers and stakeholders while successfully articulating research, root cause and resolution in communications where required
• Knowledge of all client billing types and processes based on client specific needs
• Maintain Standard Operating Procedures (SOPs) & billing requirements, as needed
• Strong understanding of vendor invoicing (WM and 3rd party) and reconciliation.

III. Supervisory Responsibilities
This job has no direct supervisory duties

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
 
A. Education and Experience

• Education: High School Diploma or GED (accredited).
• Experience: Two (2) years of experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities Required

• Ability to identify and resolve problems in a timely manner and be able to successfully articlute root cause
• Can gather and analyze information skillfully.
• Able to develop alternative solutions to problems, work well in group problem solving situations, and use reason even when dealing with emotional topics.
• Adapt to changes in the work environment with the ability to change approach or method to best fit the situation. Must be able to deal with frequent change, delays, or unexpected events and hold composure under pressure
• Ability to work independently as well as collaboratively
• Basic accounting knowledge and billing concepts, an aptitude for math and ability to work accurately with numbers are essential.
• Proficient in Microsoft Excel; intermediate level (pivot tables, v-lookups & use of macros are standard practice) in addition to other Microsoft 365 products
• Clear and effectiv