Jobs and Careers

Senior Business Analyst - Field Service Management

San Diego, United Statesfull_timeVerifiedPosted 1 Jul 2025

💰 $125,000/yr($100,000/yr – $125,000/yr)

About the role

Job Title: Senior Business Analyst
Location: San Diego (Hybrid) We will prioritize candidates in and around the Southern California area.
Salary: $100K - $125K annually DOE

Company Overview: Celerity is a leading consulting firm specializing in system integration solutions for the utilities and energy sectors. We empower organizations by converting complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Our background and expertise enable us to deliver state-of-the-art Field Service Management (FSM) solutions, driving digital transformation and operational excellence for our clients.

Position Overview: We are seeking a Senior Business Analyst with over 5 years of experience in Field Service Management tools and a strong background in the utilities and energy industries. The ideal candidate will have a consulting background and will play a pivotal role in analyzing client business processes, identifying requirements, and implementing FSM solutions to enhance operational efficiency.

Key Responsibilities:
Requirements Gathering and Analysis:

Engage with clients to understand and document their business processes, needs, and objectives related to field service operations.
Analyze and translate business requirements into functional specifications for FSM solutions.
Conduct gap analyses to identify areas where current systems fall short of client needs.

Solution Design and Implementation:

Collaborate with technical teams to design FSM solutions that align with client requirements and industry best practices.
Assist in configuring and customizing FSM tools, particularly OverIT's platform, to meet specific client needs.
Develop and execute test plans to ensure solutions meet specified requirements and quality standards.

Stakeholder Communication and Management:

Serve as a liaison between clients, project managers, and technical teams to ensure clear communication and alignment throughout the project lifecycle.
Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in.
Prepare and deliver presentations and reports to clients and internal stakeholders.

Process Improvement and Optimization:

Identify opportunities to enhance client business processes through the effective use of FSM solutions.
Recommend best practices and innovative solutions to improve field service operations and efficiency.
Monitor solution performance and suggest enhancements based on data analysis and client feedback.

Training and Support:

Develop training materials and conduct training sessions for clients to ensure successful adoption of FSM solutions.
Provide ongoing support to clients post-implementation to address issues and optimize solution usage

Educational Qualifications: