Athlete Services / Operations Internship

Description

At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply engaged communities that change lives. By 2028, we aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit. As part of our team, you’ll join a high-performance, caring culture where innovation thrives, communities are uplifted, and every achievement, big or small, is celebrated. You’ll help shape experiences that fill hearts, consume minds, and enrich souls. This is more than a job. It’s a chance to be part of a global movement, to lead from the front, and to leave a legacy. Together, we create moments that last a lifetime. The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries thanks to a passionate global team. For more information, visit www.ironman.com/about-ironman-group.

For our IRONMAN Group in Louisville, Colorado we are seeking a highly motivated individual for the position of Athlete Services / Operations Internship.

What You’ll Be Doing

Step into a role where no two days are the same, and your impact is felt far beyond your desk. You will:

The Athlete Services/Operations Intern is responsible for supporting warehouse responsibilities at our Louisville, Colorado warehouse location as well as assisting the Athlete Services team in event specific inboxes. We are seeking a student pursuing their Bachelor’s degree who is comfortable in a warehouse setting and able to assist in customer service correspondence.

What You Bring to the Team

We’re looking for someone who doesn’t just tick boxes, but thrives in our fast-paced, global environment. Ideally, you have:

Overview

• Assist with Athlete Services post-race shipping requests which includes making labels through FedEx, packing shipments in the warehouse, and shipping them through FedEx
• Assist with general event inboxes as needed; Answering customer services tickets through the platform D365
• Assist with IRONKiDS (emails, ordering, shipping, etc.)

Problem Solving

• Encounters problems which are varied and nonroutine
• Requires basic problem-solving techniques to clearly define problems
• Identifies the most appropriate option/solution to adjust or improve existing approaches
• Requires objective review of difficult work problems, obtaining cooperation or approval

Interaction

• Exchanges standard technical or non-technical information with colleagues and immediate superiors and/or customers
• May be required to interpret or clarify technical information to aid understanding
• Interprets or explains data or information to deliver messages
• Audience may not be knowledgeable about the subject matter

Impact

• Impact is short-term
• Scope of impact will be at the department level and related activities outside of own team
• Activities limited to monthly/quarterly planning

Accountability

• Accountable for the on-time delivery of own work and that of others
• Performance measured against predefined annual objectives 

Requirements

Requirements:

• Be in the progress of a Bachelor’s degree in Business, Event Management, or Sport Management
• Must be available at the Louisville office once per week

Skills and Knowledge:

• Willing to learn and develop new skills
• Strong sense of urgency with a positive can-do attitude
• Must be able to lift up to 50 lbs
• Must be familiar with Microsoft platforms 
• Ability to work in a fast-paced environment
• Must possess keen attention to detail given the fast-paced environment
• Ability to work with confidential information in a professional manner
• Ability to take initiative and anticipate needs
• Must be hands-on, able to multi-task, and have strong time-management skills
• Must possess strong analytical and problem-solving skills with experience in identifying and analyzing problems, and developing solutions
• Outstanding written and oral communication skills; including presentation skills

Why You’ll Love Working With Us