Customer Facing Software Architect

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Team: You will be joining the newly formed Forward Deployment Engineering (FDE) team within Adobe’s Digital Experience organization. As part of a key innovation initiative, our mandate is to bridge the gap between product engineering and real-world implementation. We are a team of world-class engineers dedicated to solving the most complex challenges for the world's largest companies, ensuring they extract maximum value from the Adobe ecosystem. 

The Opportunity: This is an opportunity to serve as a Strategic Technical Authority and architect the future of Adobe’s product capabilities from the front lines. You will not just integrate existing software; you will architect and build new, production-grade product features that solve the most complex challenges for global industry leaders. As a Forward Deployment Architect, you will treat customer environments as the ultimate proving ground, identifying gaps in high-scale scenarios and engineering solutions that push the boundaries of what our platform can do. You will act as the vital link between real-world requirements and Core Engineering, ensuring that the innovations you build today become the foundational standards of the Adobe ecosystem tomorrow. 

What You'll Do:  

• Architect and Define Solutions: Own the end-to-end technical vision for complex implementation projects, translating ambiguous customer requirements into scalable, secure, and high-performance system architectures. 

• Drive Technical Governance: Establish and enforce design patterns, API specifications, and coding standards to ensure that solutions are not only functional but also maintainable and compliant with enterprise security policies. 

• Lead Strategic Integration: Design robust integration strategies between Adobe Experience Cloud and diverse client technology stacks (legacy systems, cloud-native apps, and third-party data platforms), ensuring seamless data flow and interoperability. 

• Champion Operational Excellence: Define the strategy for system observability, reliability, and high availability (HA/DR), guiding engineering teams to build "self-healing" and resilient production environments. 

• Executive Technical Advisory: Lead high-stakes architectural workshops with client stakeholders (up to C-level) to align technical roadmaps with business objectives and drive consensus on implementation strategies. 

• Elevate Engineering Culture: Serve as a technical authority and mentor for the wider FDE team, conducting design reviews and fostering a culture of technical excellence, innovation, and best practices. 

• Cross-Functional Collaboration: Partner deeply with Product Management and Core Engineering to feedback field insights into the product roadmap, influencing the future design of Adobe’s platform capabilities. 

• Hands-on Prototyping: While focused on architecture, maintain deep technical acuity by building proof-of-concepts (POCs) for novel use cases to de-risk complex technical decisions before wider implementation. 

What You Bring: