Cash Posting Specialist, Customer Service and Cash Posting

Cash Posting Specialist, Customer Service and Cash Posting

40 hours per week, day shift

JOB SUMMARY:  Performs specialized duties for the team and assists the Assistant Manager and Manager with daily activities.  Maintains a thorough knowledge of tasks performed in the department in order to fulfill the tasks of the other team members in their absence.  Balances deposits between the bank accounts, WakeOne and General Ledger.

EDUCATION/EXPERIENCE:  Associate's degree in Healthcare or Business or equivalent relevant revenue cycle experience required.  Two years of revenue cycle experience required.  Previous lead experience in the revenue cycle preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION:  N/A

ESSENTIAL FUNCTIONS:
1.    Responsible for activities within cash control in the absence of management.
2.    Balances deposits between the bank accounts, WakeOne and General Ledger.  
3.    Researches reconciliation discrepancies and the more difficult accounts and questions.
4.    Analyzes accounts to determine if the balance is ready to bill the next payer, making sure deadlines are met.
5.    Prioritizes workload based on guidance from management. 
6.    Assists in the development of training material.
7.    Maintains professional development by attending all required in-services/classes.
8.    Maintains a working knowledge of computer systems supported by the department. 
9.    Maintains the privacy and security of all confidential and protected health information.  Uses and discloses only that information which is necessary to perform the function of the job.
10.    Meets productivity requirements to ensure excellent service is provided to customers.
11.    Maintains compliance with federal, state and local regulations, HIPAA and established corporate and departmental policies and procedures. 
12.    Maintains satisfactory attendance record and punctuality record as set forth by Wake Forest Baptist Medical Center corporate and physician practice guidelines.
13.    Performs other relevant work functions, as requested

SKILLS/QUALIFICATIONS:

• Demonstrates the ability to work independently
• Consistently demonstrates a positive and professional attitude at work 
• Maintains stable performance under pressure
• Handles stress in ways to maintain relationships with patients, customers and co-workers
• Ability to communicate effectively both orally and in writing
• Strong computer and math skills 
• Demonstrates leadership in establishing and achieving goals
• Knowledge of Medicare, Medicaid and all other third party insurance requirements
• Ability to exercise independent judgment in unusual or stressful situations

WORK ENVIRONMENT:

• Clean, comfortable, office environment
• Work may be stressful at times
• Contact may involve dealing with angry or upset people
• Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergencies

PHYSICAL REQUIREMENTS:

0%    35%    65%        
to    to    to        
35%    65%    100%    N/A    Activity
v    X            Standing
    X            Walking
    X            Sitting
X                Bending
X                Reaching with arms
    X            Finger and hand dexterity
        X        Talking
        X        Hearing
        X        Seeing
                Lifting, carrying, pushing and or pulling:
    X            20 lbs. maximum
X                50 lbs. maximum
X                100 lbs. maximum

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of