Senior Quality Assurance Administrator

Job Description:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Quality Assurance Administrator to join the Writs & Levies Quality Control team in the Deposit and Legal Services department as part of Global Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role you will:

• Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution

• Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations

• Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary

• Assist in development and design of product specific databases

• Review and score work

• Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients

• Monitor quality assurance programs and processes to identify gaps and risk assessment

• Design and conduct training for as needed

• Provide coaching to staff and track performance expectations and results

• Make final scoring decisions on disputes which impact quality results

• Interact with staff and business partners to promote teamwork and departmental effectiveness

Schedule:

• Monday-Friday 9:00 am – 6:00 pm PST

• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.

• Training will be for 2-4 weeks. Training hours are 9:00 a.m. – 6:00 p.m. Monday – Friday (CST).  You are required to attend the full duration of this paid 2-4 weeks of training.

• We’re open from Monday - Friday, 9:00 am -6:00 pm (Arizona Time Zone). Your regular work schedule will be based on business need and may include working weekend days and some holidays.

Required Qualifications:

• 2+ years of Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with Writs of Garnishments & Levies processing

• Experience with Wells Fargo systems such as 1LLG (One Liens, Levies, Garnishments) and Hogan

• Ability to identify potential operational issues and legal risks

• Quality Control experience

• Experience managing a pipeline of work from assignment to completion

• Proven experience with conducting risk and process assessments

• Strong analytical skills with high attention to detail and accuracy

• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Ability to achieve high production and quality standards

• Ability to read and interpret legal documents

• Ability to perform general operation processing works

• Solid knowledge and understanding of legal terms and processes

• Intermediate Microsoft Office Skills

• Excellent verbal, written, and interpersonal communication skills

• Ability to interact with all levels of an organization

Posting Location:

• 1305 W. 23rd Street. – Tempe, Arizona 85252

Job Expectations:

• This position offers a hybrid work schedule

• Ability to work on-site at the posted work location

• Overtime is based on business need and volume of the department, could be required

• This position is not eligible for Visa sponsorship

Posting End Date: