Titles Production Associate

Location: Augusta,Maine,United States

Position: Titles Production Associate
Department: Division of Titles Services
Schedule: Monday - Friday 8:00am - 5:00pm
Job Class: 6520 (Customer Representative Associate II - MV)

Salary: $17.80 - $25.62 hourly

Closing Date: March 5, 2025

Join Our Team at the Department of the Secretary of State

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?
We are looking for dedicated and collaborative individuals who thrive in a dynamic, growth-focused environment. If you are passionate about making a difference, driving success, and being part of a positive team culture, we want you on our team.

About the Position:

We are seeking motivated candidates for the position of Titles Production Associate in the Division of Titles Services. Are you an outgoing, organized, and friendly individual who loves talking on the phone and providing exceptional customer service? As a Titles Production Associate, you will be the first point of contact for our customers, primarily communicating over the phone. You will build relationships, ensure customer satisfaction, and handle a variety of responsibilities, including answering questions, problem-solving, processing information, and making independent decisions according to standard procedures. If you thrive on quality, enjoy interacting with people, and are the go-to person for solutions, we want you to join our team!

But wait, there’s more… this position has a starting pay rate of $19.65/hr!!!

What We’re Looking For:

• Team Collaboration: Ability to work effectively within a team, contributing to shared goals and helping others succeed.
• Communication Skills: Clear and effective communication with colleagues, management, and stakeholders to ensure alignment and clarity.
• Adaptability: Willingness and ability to adapt to changing priorities, processes, and technologies.
• Problem-Solving: Strong critical thinking skills to identify issues and propose innovative solutions.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
• Professionalism: Maintain a positive and respectful work environment through thoughtful, courteous interactions.

Key Competencies We Value:

• Emotional Intelligence: Ability to understand and connect with others, showing empathy while maintaining professionalism and accountability.
• Conflict Resolution & Feedback: Skill in managing difficult situations and offering constructive feedback with tact and respect.
• Time Management: Strong organizational and multitasking abilities to balance various responsibilities effectively.
• Commitment to Excellence: Dedication to achieving high standards in service delivery and personal work performance.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

In this role, you will:

• Respond to a high volume of telephone, written, and in-person customer inquiries related to title processing.
• Provide a range of customer services to the general public, lending institutions, and dealers.
• Assist customers with incoming daily mail, filing, and processing payments.
• Track documents for follow-up action and sort title documents.
• Coordinate customer services and initiate requests for missing