Sr. Program Manager, Asset Lifecycle

About Culligan Quench
Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/
 
About Culligan
There’s nothing more fundamental to life on Earth than water.  At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love.  For more information visit www.culligan.com. 
 
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results

 
Position Summary
 
The Sr. Program Manager, Asset Lifecycle is a high-visibility individual contributor within Service Operations who functions as the internal expert on product lifecycle management. This person will build the analytical models, strategic frameworks, and cross-functional alignments needed to proactively manage when, why, and how assets are refreshed — moving Quench from a reactive swap posture to a planned, data-driven refresh model.
 
Key Responsibilities
 
1. Product Lifecycle Strategy & Planning
Define long-range product refresh strategy and cohort-level targets
Establish prioritization frameworks (age, churn risk, service cost)
Translate strategy into annual deployment and Capex plans
Align lifecycle strategy with financial planning cycles

2. Capex Strategy, Modeling & ROI Governance
Build and maintain ROI models linking swaps to churn avoidance and cost savings
Partner with Finance to support capital planning and allocation decisions
Quantify trade-offs and inform executive decision-making
Track realized vs. expected return on asset refresh investments

3. Lifecycle Analytics (Churn & Service Cost)
Quantify relationships between asset age, churn propensity, and service cost
Develop segmentation models to identify at-risk accounts
Establish data-driven thresholds where replacement outperforms repair
Partner with CX and Customer Care to inform retention strategies

4. Proactive Swap Program Design & Execution
Design and scale proactive asset refresh programs beyond organic swap rates
Define targeting logic, eligibility criteria, and operational workflows
Partner with Care, Field Service and Scheduling to execute programs
Develop customer communication strategies with Marketing

5. Cross-Functional Leadership & Performance Management
Lead alignment across Service Ops, Finance, Sales, Product, and Supply Chain
Establish KPI framework and performance reporting cadence
Build dashboards and executive reporting for SLT visibility
Monitor performance vs. plan and drive corrective actions
 
Requirements
 
Must Have
5–8+ years in program management, strategy, or financial analytics
Strong experience building business cases and ROI models tied to P&L outcomes
Ability to lead cross-functional initiatives without direct authority
Strong analytical and data interpretation skills
Executive-level communication and structured problem-solving
 
Must Be
Highly analytical with strong business judgment
Structured thinker who can build frameworks from ambiguity
Influential collaborator across Finance, Operations, and Commercial teams
Outcome-focused with accountability for measurable results
Comfortable operating in a fast-paced, evolving environment
 
Preferred Experience
Asset-heavy, rental, or subscription business model experience
Experience with lifecycle, fleet management, or service operations
Exposure to churn modeling and retention strategies
Familiarity with Capex planning and asset ROI evaluation
Experience with BI tools (Power BI, Tableau) and advanced Excel modeling