Director, Revenue Cycle

The leader of the Revenue Cycle, Central Scheduling, and Patient Access team is responsible for maximization of revenue and cash flow and compliant and efficient scheduling and patient registration while maintaining the highest levels of patient, physician/provider, and team member satisfaction and relations; This includes oversight of all business-related functions of the patient visit from point-of-entry to accurate adjudication of the patient's account. Specific areas of responsibility include coding, billing and collection, patient insurance data processing, denial management, integrity of patient accounts, and accounts receivable management. The Director is responsible for the direction of these efforts to ensure the accuracy and timeliness of charge capture, coding, claims submission, follow-up, denial, and underpayment management.

RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

• Lead, manage, and direct patient insurance, billing, collection, and data processing service areas.
• Lead, manage, and direct Central Scheduling and Patient Access and their respective managers.
• Oversight and direction of: patient account status ensuring identification and resolution of billing and processing problems in a timely manner; an efficient system for the collection of delinquent accounts; daily operating activity of departments; effective billing and accounts receivable system or software.
• Supervises leaders, including hiring, scheduling and assigning work, training, orientation, mentoring/coaching, evaluating and reviewing performance, and recommending salary increases, promotions, transfers, demotions, or terminations.
• Maintains knowledge of and complies with established policies and procedures including government, insurance, and third-party payer regulations.
• Serves as subject matter expert for questions relating to patient accounts. Creates policies as needed.
• Provide the CFO and executive team with weekly, monthly, and ad-hoc reports as requested.
• Establish and maintain internal controls to safeguard assets, ensure accurate and reliable accounting records, promote efficiency of operation, and maintain compliance with system policies and procedures.
• Maintain professional and technical knowledge through continuing education opportunities including internal and external educational offerings.
• Must adhere to, and promote, safety protocols at all times.
• Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations.
• Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
• Performs other related duties as assigned.

LEADER PERFORMANCE EXPECTATIONS:

Leaders of Leaders

Skills

• Selecting, Managing and Developing leaders
• Managing the Whole Function: Listening for and collecting data to make informed decisions through conversation and emotional engagement.
• Selecting and Leaders
• Holding Leaders Accountable for Managerial Work
• Deploying and Redeploying resources among units.
• Managing Boundaries: Busting silos; help supervisors evolve beyond a purely functional/departmental/clinic mindset. Monitor workflow between supervisors.
• Deliver results in the following areas: operating efficiency, patient experience, leadership, management, relationships, community engagement and individual technical competence.

Work Values

• Temporal Perspective Shift: Move from annualized thinking to Longer-Term (3-5 years).
• Time Application: significant time spent in coaching and people development, dedicated time to strategy, dedicated