Senior Technical Claims Specialist, Construction Defect

Description

Liberty Mutual has an Immediate opening for a Senior Technical Claims Specialist to join our high-performing team focused on complex Construction Defect claims.  This is a unique opportunity to manage complex Commercial Casualty claims involving primary, Umbrella and Excess policies - including Wrap-Up/Controlled Insurance Programs (CIP, OCIP, CCIP) - and work with some of the most sophisticated policyholder retention programs in the industry which may include Deductibles, Self-Insured Amounts and/or Self-Insured Retentions that can range from Zero ($0.00) to very large, fully fronted and Captives. 

 

We are looking for a strategic, detail-oriented claims professional who thrives in a fast-paced, litigation heavy environment and brings deep expertise in coverage analysis, liability determination, and  stakeholder collaboration.

 

Please note, if you reside within 50-miles of certain offices, you will be required to work from the office a minimum of two days each month. This policy is subject to change. Current office locations include Boston, MA; Westborough, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; and Weatogue, CT.

 

We are open to fill this position at the appropriate level based on candidate experience, and the posted salary range reflects this along with the various geographic locations.

 

As a Senior Technical Claims Specialist, you will:

• Lead end-to-end claim management for highly complex commercial casualty claims, including coverage determination, investigation, liability assessment, reserve setting, litigation strategy, and resolution.
• Handle Construction Defect claims across various policy structures, including high-retention programs, captives, and fully fronted arrangements.
• Draft and manage coverage positions—including additional insured and contractual tenders—and oversee coverage litigation when necessary.
• Review construction contracts, COIs, and legal filings to establish resolution strategies and determine allocation, time-on-risk, and covered vs. non-covered damages.
• Collaborate with internal and external stakeholders including policyholders, brokers, co-carriers, counsel, underwriting, and client services.
• Manage outside counsel billing and performance, ensuring cost-effective litigation practices.
• Document claims thoroughly using electronic systems and prepare specialized reports (e.g., Large Loss Reports) for key accounts.
• Mentor and train staff, contribute to process improvements, and participate in strategic projects.
• Stay current on legal and industry trends and advise Claims Management on potential impacts to policy and procedure.

Ready to bring your expertise to a team that values it?  Apply today and help us shape the future of claims at Liberty Mutual.

Qualifications

The highly qualified candidate will bring:

• Extensive experience handling complex commercial casualty claims, especially Construction Defect.
• Strong litigation management and coverage analysis skills.
• Familiarity with Wrap-Up programs, high-retention structures, and multi-layered insurance programs.
• Excellent communication and negotiation abilities.
• Ability to manage multiple stakeholders and drive resolution in high-pressure situations.
• Bachelor’s degree or equivalent experience; advanced certifications (e.g., CPCU, AIC) preferred.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomor