Senior Dispatcher

Responsive recruiter Replies within 24 hours Love pets, people, and operations? Be the organized, proactive leader who keeps our business running smoothly behind the scenes. As the Senior Dispatcher for Aussie Pet Mobile of Greater Reno, you’ll support daily operations, delight customers, optimize schedules, and ensure our groomers and vans are set up for success—no cages, no chaos, just exceptional service at the doorstep.

Our Vision & MissionWe’re raising the bar for mobile grooming in Northern Nevada: delivering a premier, luxury experience for pets and a smooth, stress-free process for their humans. This role brings that promise to life through clear communication, strong operational execution, efficient scheduling, and scalable systems that support our growth.

Job Summary
The Senior Dispatcher plays a critical role in both customer experience and day-to-day business operations. This position is responsible for selling mobile grooming services, managing schedules and routes, supporting groomers and dispatchers, and ensuring operational readiness across vans, inventory, and facilities. You will coordinate appointments, optimize routes, manage supplies, and maintain smooth daily operations while helping improve systems as the business grows.

We Offer

• Hourly pay, paid biweekly, starting at $20 per hour
• Full Time, 40 hour per week, one weekend day preferred
• Paid Holidays
• Supportive, low-drama work culture — locally owned & operated
• Growth opportunities & career development (path to Management)
• Responsive ownership invested in your success
• 401(k) after 1 year

Dispatcher Responsibilities

• Answer calls and texts with a warm, professional tone
• Guide customers through services and book grooming appointments
• Manage daily schedules using our platform (Vonigo)
• Assign appointments based on location, availability, and service needs
• Build efficient routes to minimize drive time and maximize productivity
• Backfill cancellations quickly to maintain full schedules
• Share daily schedules, notes, and special requests with groomers
• Communicate updates, delays, or changes in real time
• Act as the liaison between customers and field team

Inventory Responsibilities

• Track grooming supplies and maintain appropriate stock levels
• Coordinate ordering and restocking as needed
• Complete a bi-weekly exterior handwash van cleaning
• Monitor cleanliness, organization, and readiness of each van
• Identify and escalate maintenance or operational issues
• Maintain organization and cleanliness of storage unit(s)
• Manage supplies, equipment, and accessibility for the team
• Support efficient systems for inventory and storage

Qualifications

• Must live in Reno, Nevada or surrounding areas
• Available to meet in-person for monthly team meetings and visit the storage facility weekly
• Strong communication skills (phone, text, and written)
• Highly organized with excellent time management
• Proactive, solution-oriented mindset
• Comfortable with customer service and light sales
• Tech-savvy with scheduling/CRM tools (Vonigo or similar preferred)
• Operations or logistics experience preferred
• Knowledge of pet grooming is helpful, but not required

About Aussie Pet MobileOur eco-friendly vans are designed for comfort, safety, and convenience—with built-in heating, A/C, water, and power. Our mobile grooming spa is 100% electric powered with no loud generators. No hookups. No cages. Just personalized, one-on-one care for pets in the comfort of their own driveway.

We’re on a mission to raise the bar for mobile grooming in Northern Nevada. At Aussie Pet Mobile, working here isn’t just a job—it’s a community built on people, process, and pet wellness.

Apply NowStart a career where you can grow, take ownership, and make a real impact—while working with a team that loves what they do.

Aussie Pet Mobile - Hiring Process

• A phone call within 24 hours
• An in-person interview within 48 hours
• An offer letter—and lunch with the owner—within 7 days

Flexible work from home options available.

Compensation: $20.00 - $22.00 per hour

At Aussie Pet Mobile, we pride ourselves on our innovative pet mobile design, solar panels, heated HydrobathTM, and our Aussie Pet Mobile grooming service which assures a complete and comfortable experience for each pet. We are eco frie