FLEX Front Desk Associate

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We are looking for candidates who work well by themselves and enjoy a fast-paced environment. Making eye contact and being welcoming are essential! The FLEX Front Desk Associate will be cross-trained to work at multiple locations. Most likely, this will be an on-call or as-needed position. This is where you dictate your availability and pick up shifts as they become available. *Reliable transportation is required for this position.* Generally, this position pays $16 per hour, but details can be discussed in an interview.

WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.

A typical day at one of our front desks…

As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the “heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries.

Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.

Duties & Responsibilities (including but not limited to the following)

• Provide a Warm Welcome and Fond Farewell to all residents and their guests.
• Provide knowledgeable and comprehensive information about the surrounding areas.
• Interact with clients in a manner that demonstrates genuine sincerity and appreciation.
• Coordinate requests for dry cleaning pickup and drop-off, pet walking, housekeeping, and grocery delivery.
• Advise residents and guests of any appropriate rules and regulations established by the property management.
• Present a professional appearance by adhering to Company Uniform and Grooming Standards.
• Perform at the highest level of Customer Service and always look for ways to “Wow” all clients by exceeding their expectations and striving to provide aggressive hospitality.
• Facilitate contractor arrivals and departures, as well as visits from realtors, potential homebuyers, and renters.
• Proactively ensure a smooth operation and service experience by effectively communicating with each team member, property management, and residents/guests.
• Follow the property-specific system to receive and sign for resident packages, ensuring efficient delivery to residents.
• Performs miscellaneous job-related duties as assigned.
• Follow all procedures for resident, guest, and vendor access.
• Accurately record time and attendance in the Company time record-keeping system.
• Adhere to all Company Polices as indicated in the Employee Handbook and Property-specific regulations.
• Be knowledgeable of all emergencies and safety procedures.

Check out our website at nfcam.com and join our Social Networks:

https://www.instagram.com/nfcamenitymanagement/?hl=en

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https://www.linkedin.com/company/nfc-amenity-management

Benefits

• Weekly Pay!
• Paid training.
• A long list of discounts and benefits is available to