Director of Mortgage Production

Description

Summary of position: Be a brand ambassador and allow the mission, vision and service standards established by Neighbors Credit Union guide you in everything you do. Provide awesome service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do.

Primary Function:  This position is primarily responsible for driving initiatives consistent with meeting or exceeding production goals of the Credit Union for 1st and 2nd mortgage originations. This includes creating and maintaining relationships internally and externally that may influence production, as well as identifying, launching, and managing secondary market and vendor relationships. This position will work with the CLO to ensure consistent and growing interest and fee revenues are generated through managing pricing and product mix according to the Credit Union Asset Liability Management goals. Ensuring that mortgage loans are originated timely and consistent with service expectations is critical. In addition, this position will be expected to have a full understanding of the mortgage process and work with other credit union staff to ensure timely and accurate processing and closing as well as ensure that all mortgages are originated according to regulatory requirements. 

Primary Responsibilities:

· Primarily responsible for ensuring that mortgage production goals are met and continuous efforts to improve market penetration for mortgage-related projects remain a priority in the department.

· Actively originate and close a pipeline of 1st mortgage loans consistent with Credit Union goals. This includes maintaining individual business development and production pipelines.

· Manage Mortgage Origination staff for 1st and 2nd mortgage originations to ensure that they are meeting/exceeding Credit Union service and production expectations

· Manage self and team to ensure that business development efforts are actively pursued through community involvement and networking with centers of influence in the community that may drive additional loan volume.

· Manage/lead product development efforts specific to ensuring that product offering is competitive and provides differentiation in the marketplace.

· Ensure pricing and structure are profitable according to budgeted expectations

· Provide timely feedback to the team by setting and communicating clear goals, conducting consistent 1:1 and team meetings, and completing performance reviews consistent with the team's ability to meet goals.

· Address any member service-related concerns. This includes proactively ensuring workflow and expectations are set for the team to deliver strong member experience and reactively working with member complaints to ensure timely resolution.

· Strategically consider gaps in loan delivery and actively participate in implementing new vendors, processes, and technology to improve those delivery gaps.

· Market Credit Union mortgage products at a grassroots level to ensure product offerings are known. Examples may include conducting homebuyer seminars, proactively marketing self and team via social media efforts & engaging with community leaders

· Work inter-departmentally and with other mortgage department team members to ensure alignment in implementing new products, educating internal team members on mortgage related offerings and overall meeting change management goals.

Expectations:

· Be a brand ambassador and allow the mission, vision, and service standards established by Neighbors Credit Union to guide you in everything you do. Provide awesome service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do.

· Focus on being a trusted advisor to all Members. Identify needs and provide guidance to members.

· Embrace change and seek to challenge the status quo.

· Participate in community events.

· Make prudent decisions to maintain a sound risk management structure that meets member needs and protects our organization.

· Keep all staff, members, and credit union business strictly confidential. Protect member information.

· Exhibit an extra-mile attitude. Display a positive attitude. Smiles, positive comments, and enthusiasm must be visible to all staff. Make staff and members feel important.

· Serve as a model for subordinates by adhering to the service program.

· Maintain accurate procedures for the departments’ functions.

· Manage departments and serve in the capacity of any positions as needed.

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