Software Support Representative Tier I (Day Shift)

Are you looking to kickstart your career and learn valuable skills? Do you want fulfilling and impactful work? Look no further than joining Priority Dispatch Corporation! Come support emergency dispatchers across the world to help save lives! This role is eligible for our full host of benefits such as health, dental, vision, legal, and pet insurance, PTO, 401K with company matching, and so much more with an award winning workplace culture! Come see why our teams love working here! We're based out of downtown Salt Lake City, Utah. 

Job Summary:

The Tier 1 Software Support Representative will respond to requests for support, train other Software Support Representatives and ensure that client needs are met. This role operates on a hybrid work model based in Salt Lake City, Utah.

Responsibilities:

• Answer support phone calls during business hours, assisting our clients with tier-1 software-related needs.
• Assist with Tier 1 clients' needs via Salesforce incoming cases following the policy for the department.
• Attend team meetings
• Participate in 24/7 On-Call phone rotation 5% of time
• Create bug reports for QA/DEV, test ALPHA & RC fixes, and write Proofs with your department supervisor
• Participate in Coaching 1-on-1 sessions with Department Supervisor
• Training (Listening to calls, reviewing case history, testing logic etc.)
• All other duties as assigned

Qualifications:

• 1 – 2 Years of software support experience is required

Essential Job Functions

• Follows the software support departmental policy
• Great attendance record
• An average of 2.0 or higher score for all defined Basic skills
• Answers the phone and closes support cases at a reasonable frequency as determined by management.
• Attends team meetings

Physical and Other Requirements:

• This is a typical office job that requires the ability to sit for long periods of time at a desk with occasionally moving, standing, and walking.
• Requires rapid use of arms, hands, or fingers, in handling or manipulating objects, or operating equipment, tools, and/or instruments requiring fine eye-hand coordination.
• Work environment is composed of moderate noise (examples: business office with computers and printers, light traffic)
• Occasional travel of less than 25% may be required.

Our Company:

As one of Utah's Top Places to work, Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc.

Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Emergency Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support. www.prioritydispatch.net  

Equal Employment Opportunity Employer Click here to view the Federal EEO poster: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf