Sr. Patient Care Associate MHU

The College of Nursing is one of 14 colleges that comprise the University of South Florida and one of four colleges within USF Health. USF is a member of the prestigious Association of American Universities and is designated as both a Research 1 and a Community-Engaged institution by the Carnegie Foundation. U.S. News & World Report has ranked USF as one of the nation's top 50 public universities for five consecutive years, and in 2023, USF earned its highest ranking ever among all universities public or private. The College of Nursing is recognized as a nursing education and research leader, serving over 2,400 undergraduate, master’s, and doctoral students annually. For the third consecutive year, our Master of Science in Nursing program ranked No. 1 among all public Florida Institutions and is proudly positioned at No. 24 nationally.

The College of Nursing is an integral part of the USF Health community. We live by our mission to employ the core values of excellence, innovation, inclusion, and respect to educate future nurses, advance nursing science, and implement evidence-based clinical practice to improve health and wellness.

The Patient Care Associate for the Mo-Bull Nurse Medical Clinic is responsible for administrative functions that support efficient patient care, including appointment scheduling, patient registration, insurance verification, copayment collection, medical records management, and referrals. The Patient Care Coordinator responds to patients inquiries and manages the clinic schedule on the Mo-Bull Nurse Medical Clinic app before, during, and after patient visits.

Oversees management of electronic and paper medical records. Processes requests for medical records release and maintains appropriate logs, etc. Accurately and concisely documents patient feedback and special needs to clinicians. Consistently checks records for missing data and inaccuracies and executes solutions. Manages data for grant reports as needed.

Greets patients as they arrive, manages wait time, and processes walk-up patients. Assists patients with intake processes. Verifies insurance and collects co-payments, as appropriate. Processes patient checkout, including scheduling follow-up appointments and providing referral information. Assists during medical examinations as needed. Coordinates scheduling and communicates with partner sites.

Answers patients inquiries via email, text messages, phone calls, patient portals, etc. Ensures all correspondence is scanned and filed appropriately. Produces and distributes correspondence memos, letters, faxes and forms. Assists as needed with prior authorization procedures. Assists the Director of Clinical Practice, APRNs, and College of Nursing Faculty with a collection of research data, as approved by the College. 

Supervises patient navigators. Develops processes and evaluation of navigation services. 

Assists the practice with collecting and sharing patient insurance data, insurance verification, and other reimbursement issues with University Medical Service Association (UMSA). Coordinates communications with UMSA regarding billing, coding, insurance verification, and reimbursement. Assists UMSA, as needed, with provider credentialing.

Prepares and cleans treatment rooms and medical instruments and ensures treatment room supplies are well-stocked. Maintains medical and office supply inventory (inventory, ordering, and stocking). Establishes and maintains effective working relationships with patients, employees, and the public. Supports the clinic's coordinated care approach, as appropriate. 

Minimum Qualifications: High School Diploma/GED or equivalent, and two years of experience in a medical office setting and/or administrative medical practice experience.
Certification in CPR is required within three months from the date of employment.
Position will be subject to pre-employment alcohol/drug screenings.

Preferred Qualifications: Three years experience in a medical/clinical office setting or administrative medical practice experience is preferred.
Fluent in oral/written Spanish language a plus.
Excellent time management skills. Strong communication skills with diverse populations and staff, patients, and community partners.
Solid relationship-building and interpersonal skills.
Experience as a medical assistant/CNA, medical office clerk, or practice manager would be helpful.

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category