Manager, Solutions Engineering - Healthcare and Life Sciences (HLS)

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

We are looking for an experienced Manager, Solutions Engineering - Healthcare and Life Sciences (HCLS) to lead and grow a high-performing team of Solutions Engineers (SEs) in our Healthcare and Life Science Vertical. 

This is a Presales team leadership role, not a software engineering or product development role. The ideal candidate has a proven background in presales, customer-facing technical consulting, or customer-facing solutions architecture, and excels at combining business storytelling and executive presence with their technical expertise.

As a leader, you’ll coach and mentor Solutions Engineers to have value-driven conversations with customers and partners, discover and design compelling solution demonstrations, and develop problem-solving solution architectures to help customers understand how our solutions will integrate into their environment.  

You will also collaborate closely with Sales, Product, and Partner teams to accelerate customer adoption, drive revenue growth, and ensure overall customer success. In partnership with the AVP of Sales for the Healthcare and Life Sciences (HCLS) vertical, you will define and execute a go-to-market strategy focused on acquiring new logos and expanding Talkdesk’s presence within the healthcare and life sciences segment.

Responsibilities:

• Lead a Solution Engineering team that develops and executes on go-to-market strategies to increase market penetration including driving customer facing activities, hiring, onboarding, and retaining our Solutions team. 
• Partner with the HLS Sales leader to lead and drive the HLS business growth through identification of opportunities aligned with Talkdesk solution differentiators and strategic imperatives.  
• Bring a growth-oriented Presales perspective to opportunity qualification and pursuit for the HLS team.
• Grow and develop the Global Solutions team. Hire to your team’s growth plan. Identify process and operational improvements for our organization then lead those projects through to success.  Set visionary goals for teams that uplevel the entire SE organization. 
• Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SEs motivated in a fast paced and ever changing environment
• You must exhibit leadership qualities that inspire collaboration and trust to influence multiple stakeholders to support Talkdesk’s global sales strategy. You will drive that strategy by building and maintaining strong relationships with a diverse set of internal and external constituencies including senior level executives,  sales, professional services, other value add teams in Global Solution Engineering and more.  You will co-develop a shared vision with these teams and influence all stakeholder groups as a change agent. 
• Partner with internal teams such as Product, Engineering,Support, etc. to assure timely delivery of feature requests, bug fixes and support requests.

Preferred Background

• At least 3 to 5 years of experience in leading Sales Engineering teams, as a member of the Sales leadership is required
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